The Options block renders a list of options in a numbered bullets format. Use the Options action block when you want users to choose from a longer list of options. Each option creates a separate path in the conversation flow.

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Using the Options block

Drag the Options action block onto the canvas, connect it to the conversation flow, and configure the options you want to display.

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Configurations

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Message text

Enter the question or message that appears above the list of options. For example:

Please choose from the list of options below.

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Options

Add the choices you want to display to the user. You can reorder the options as needed. Users can select an option by entering:

• The option number, such as 1, 2, or 3
• The option name, such as one, two, or three
• The option value itself, such as Blue or Green

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Error message

Define the message shown when the user’s response does not match any of the available options. The user can then retry by entering a valid option.

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Save response

Save the selected option to a variable for use later in the conversation. For example, if the user selects option 2, the value of that option, such as Yellow, is stored in the configured variable. Learn more about variables.

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Hot keywords

Define keywords that take users to this Options block from anywhere in the conversation flow. For example, if you define MENU as a hot keyword, users can type MENU to return to this Options block.

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Enable free text

Enable Enable free text to allow users to either select a predefined option or type their own response. When enabled, a Free text node is added to the canvas. You can connect this node to an AI Agent to handle free-text responses.

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Output paths

Each option creates its own branch in the conversation flow. When a user selects an option, the conversation continues through the corresponding branch.

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Choosing the right selection block

The main difference between these blocks is how the choices are presented:

• Buttons — Use for a few choices displayed as buttons.
• Options — Use for a longer, flat list of choices.
• List — Use when choices need to be grouped.
• Carousel — Use when each choice needs an image.