The Send Status block lets you create branching logic that responds to how your message was delivered—whether it was sent, not sent, delivered, read, or not replied to. After sending a message on WhatsApp, SMS, or email, use this block to check its status and route the conversation accordingly. This is powerful for recovery workflows: for example, if a WhatsApp message fails to deliver (e.g., the user doesn’t have a WhatsApp account), you can automatically send an SMS or email instead. You can also tailor follow-ups based on engagement—send a reminder if the message wasn’t read, or move to the next step if it was delivered.

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Using the Send Status Block

Design personalized campaigns based on conditions. Add the Send Status block after a message-sending block in your outbound campaign. The block evaluates the outcome of the previous message and routes each contact to the corresponding path. Say you sent a broadcast to a group of 1000 people, and 200 of them did not have the message delivered, because they do not have a WhatsApp account, you can use the Send Status block to send them an SMS/Email instead. For example, you can:

• Continue the campaign when a message is delivered.
• Follow up with contacts who have not seen the message.
• Create a different journey for contacts who have replied.
• Handle messages that were not sent or could not be delivered.

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Configurations

Configure the Send Status block by selecting the status conditions you want to use for branching.

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Status Condition

The available conditions depend on the channel and the result reported for the previous message. The conditions available in the Condition block depend on the channel used in your outbound campaign. WOTNOT provides three channels—WhatsApp, SMS, and Email—and each channel has its own set of delivery and engagement conditions. Select the channel below to see the conditions available for that channel: For WhatsApp For SMS For Email

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Wait window

The Wait window determines how long the campaign waits for the status of the previous message before evaluating the conditions. The block evaluates the message status after the configured wait period or as soon as the required status is received, depending on the condition. Example: After the WhatsApp block sends the message, add a Delay block to give the contact time to receive, read, or respond to the message. Once the delay period is complete, the Send Status block evaluates the message status and routes the contact to the appropriate condition path. Flow: WhatsApp → Delay → Send Status → Condition paths For example, you can wait for 24 hours after sending a WhatsApp message and then check whether the message was delivered, read, or replied to.

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Multiple Conditions

You can define multiple status conditions to create different branches in the campaign. For example:

• Not sent → Route the contact to an alternate channel.
• Sent but not delivered →Route the contact to an alternate channel.

Each condition creates a corresponding output path that you can connect to the next block in the campaign.

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Output Paths

The Send Status block creates an output path for each configured status condition, along with an Else path. Each contact is routed to the first matching condition after the block evaluates the status of the previous message. The wait window determines when the evaluation takes place. If the expected status is received before the wait window expires, the corresponding path can be taken. If the wait window expires without a matching status, the contact is routed according to the applicable fallback logic.