The form block provides a structured experience and feels less conversational, so use it when collecting multiple related inputs together is more appropriate than asking questions individually.

The Form block is supported in the WEB channel. For WhatsApp, use the WhatsApp Flow block to collect multiple inputs in a form-like experience.

Using the Form block

Add the Form block

Drag the Form block onto the canvas and connect it to the required blocks in your conversation flow.

Add fields

Add the fields you want to collect from the user and arrange them in the required order.

Configure each field

Enter the field name, select the appropriate field type, choose the variable where the response should be saved, and specify whether the field is optional.

Configure the form

Add an optional title and description, and customize the submit button label.

Configurations

Question

Add a question to provide context before showing the form to the user. For example:

Can you please help me with your contact information?

The question is displayed before the form fields.

Fields

Add the fields you want to collect from the user. You can:

Add multiple fields to collect related information in a single step.
Reorder fields to control the order in which they appear.
Remove fields that are no longer required.
Configure each field independently.

Field types

Choose the field type based on the information you want to collect.

Field type	Validation
Text	Accepts text input.
Email	Validates the input as an email address.
Phone	Validates the input as a phone number.
Number	Accepts numeric input.
Date	Validates the input as a date.
Single Select	Allows the user to select one value from a predefined set of options.

Save to variable

Use Save to variable to store the value submitted for a field. Select an existing variable from the dropdown or create a variable for the field. Each field can be mapped to its own variable. For example, you can map:

Name → name
Email → email
Phone → phone

The saved variables can be used later in the conversation, conditions, integrations, or other action blocks.

When mapping a field to a variable, make sure the variable type is appropriate for the value collected by the field. WotNot supports data types such as Text, Number, Boolean, Date, Email, Phone, Regex, and Single Select.

Optional fields

By default, a field is required. Enable Mark this field as optional when the user should be allowed to submit the form without providing a value for that field. If the option is disabled, the user must provide a value before the form can be submitted.

Output paths

After the user submits the form, the conversation continues to the next connected block in the flow. The Form block does not use separate submitted and abandoned output paths.

Getting started

Build

Operate

Deploy

Reports

Account

Form

Using the Form block

Configurations

Question

Fields

Field types

Save to variable

Optional fields

Output paths

​Using the Form block

​Configurations

​Question

​Fields

​Field types

​Save to variable

​Optional fields

​Output paths

Using the Form block

Configurations

Question

Fields

Field types

Save to variable

Optional fields

Output paths