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What’s in Operate?

Use the tools below to monitor and manage conversations, improve how your AI responds, and reduce manual work.
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Live chat

Find, join, handle, and close conversations from the agent workspace.
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Custom answers

Override what the AI says when you need a specific answer for a particular question.
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Automations

Create rules that automatically act on conversations without requiring an agent.

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Build vs. Operate

Build is where you design and configure your agents, including their knowledge, prompts, actions, and behavior. Operate is where you manage what happens after those agents are live — handling conversations, correcting AI responses, and automating recurring tasks.
Last modified on November 6, 2026