# WotNot Help Center ## WotNot Help Center - [Welcome!](https://help.wotnot.io/welcome.md): Our aim to assist all our customers and users with the best help. - [Building a chatbot](https://help.wotnot.io/getting-started/building-a-chatbot.md): Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot - [Building a AI agent](https://help.wotnot.io/getting-started/building-a-ai-agent.md): AI agents are smart bots that answer questions from a data source. - [Building a bot with live chat](https://help.wotnot.io/getting-started/building-a-bot-with-live-chat.md) - [Interface](https://help.wotnot.io/build/interface.md) - [Variables](https://help.wotnot.io/build/interface/variables.md): Variables are reusable objects containing a user-submitted value. - [Cloning bots](https://help.wotnot.io/build/interface/cloning-bots.md): Duplicate your chatbot. - [Requesting edit access](https://help.wotnot.io/build/interface/requesting-edit-access.md) - [Connecting action blocks](https://help.wotnot.io/build/interface/connecting-action-blocks.md) - [Viewing bot versions](https://help.wotnot.io/build/interface/viewing-bot-versions.md) - [Creating a loop](https://help.wotnot.io/build/interface/creating-a-loop.md) - [Action blocks](https://help.wotnot.io/build/action-blocks.md) - [Trigger](https://help.wotnot.io/build/action-blocks/trigger.md): Starting point of the chatbot flow. - [Send message](https://help.wotnot.io/build/action-blocks/send-message.md): Sends a message and proceeds to the next part of the flow. - [Collect input](https://help.wotnot.io/build/action-blocks/collect-input.md): Collect a response from the visitors to the question asked. - [Buttons](https://help.wotnot.io/build/action-blocks/buttons.md) - [Reply buttons](https://help.wotnot.io/build/action-blocks/reply-buttons.md): Render up to three buttons in your conversation flow on WhatsApp. - [Carousel](https://help.wotnot.io/build/action-blocks/carousel.md): Displays a set of cards in a carousel. - [Agent](https://help.wotnot.io/build/action-blocks/agent.md): Runs your AI agent with prompts and functions to generate a response. - [Answer AI](https://help.wotnot.io/build/action-blocks/answer-ai.md): Uses an LLM-based AI model to generate an answer for the question asked. - [Set AI](https://help.wotnot.io/build/action-blocks/set-ai.md): Uses an LLM-based AI model to generate an response based on the prompt given. - [Send an email](https://help.wotnot.io/build/action-blocks/send-an-email.md): Sends an email notification to notify about an event occurring in the chat flow. - [List](https://help.wotnot.io/build/action-blocks/list.md): Renders a list of items grouped by categories on a drawer. - [Condition](https://help.wotnot.io/build/action-blocks/condition.md): Create conditions to branch your chatbot flow. - [Talk to human](https://help.wotnot.io/build/action-blocks/talk-to-human.md): Transfer the chat to a human agent on the live chat page. - [Dynamic data](https://help.wotnot.io/build/action-blocks/dynamic-data.md): Dynamically renders a list of options from an API response. - [Javascript](https://help.wotnot.io/build/action-blocks/javascript.md): Executes a javascript code on the client side. - [Set variable](https://help.wotnot.io/build/action-blocks/set-variable.md) - [Collect file](https://help.wotnot.io/build/action-blocks/collect-file.md): Collects a file(s) from the user during a chat. - [Form](https://help.wotnot.io/build/action-blocks/form.md): Collects multiple inputs in a single go. - [Webhook](https://help.wotnot.io/build/action-blocks/webhook.md): Listens to events that occur on this event and proceeds to the next step in the flow. - [Flow](https://help.wotnot.io/build/action-blocks/flow.md): Breaks down larger flows into manageable chunks. - [Jump](https://help.wotnot.io/build/action-blocks/jump.md): Routes the chatbot flow to the specified action block. - [Options](https://help.wotnot.io/build/action-blocks/options.md): Displays a list of options for the user to choose from. - [Calendar](https://help.wotnot.io/build/action-blocks/calendar.md): Calendar action block is used for collecting date from the or for booking appointments - [Delay](https://help.wotnot.io/build/action-blocks/delay.md): Adds a specified wait time to the flow. - [Codeblock](https://help.wotnot.io/build/action-blocks/codeblock.md): Codeblock allows you to create and execute custom functions built by WotNot. - [Slider](https://help.wotnot.io/build/action-blocks/slider.md): An interactive way of collecting a value from the user. - [Image gallery](https://help.wotnot.io/build/action-blocks/image-gallery.md): Displays a set of images in a carousel. - [Send WhatsApp](https://help.wotnot.io/build/action-blocks/send-whatsapp.md): Send an outbound WhatsApp template message to a contact. - [Send SMS](https://help.wotnot.io/build/action-blocks/send-sms.md): Send an outbound message to a contact on SMS. - [Send MMS](https://help.wotnot.io/build/action-blocks/send-mms.md) - [Send Email](https://help.wotnot.io/build/action-blocks/send-email.md): Send outbound email to a list of contacts. - [Send Status](https://help.wotnot.io/build/action-blocks/send-status.md): Design personalized campaigns based on conditions. - [WhatsApp flow](https://help.wotnot.io/build/action-blocks/whatsapp-flow.md) - [Catalogue](https://help.wotnot.io/build/action-blocks/catalogue.md) - [Collect location](https://help.wotnot.io/build/action-blocks/collect-location.md): Collects the location from the end user on WhatsApp - [Send template](https://help.wotnot.io/build/action-blocks/send-template.md): Sends a WhatsApp template message - [Knowledge base](https://help.wotnot.io/build/knowledge-base.md): Source of information used by AI to answer your questions. - [Refresh frequency](https://help.wotnot.io/build/knowledge-base/refresh-frequency.md): Retrain allows you to refresh knowledge base at a given time interval. - [Functions](https://help.wotnot.io/build/functions.md): Execute functions to help your AI generate dynamic answers. - [Outbound bots](https://help.wotnot.io/build/outbound-bots.md): Send proactive messages to your contacts. - [Building One Off Campaign](https://help.wotnot.io/build/outbound-bots/building-one-off-campaign.md): Send a one-time campaign to a set of contacts on WhatsApp, SMS and email. - [Building Ongoing Campaign](https://help.wotnot.io/build/outbound-bots/building-ongoing-campaign.md): Trigger the outbound bot to start its campaign using webhooks to send the contact data. - [Prompts](https://help.wotnot.io/build/prompts.md) - [AI credits](https://help.wotnot.io/build/ai-credits.md): AI credits are used when AI generates an answer. - [Integrations](https://help.wotnot.io/build/integrations.md) - [Native integrations](https://help.wotnot.io/build/integrations/native.md) - [Google Sheets](https://help.wotnot.io/build/integrations/native/google-sheets.md): Push and fetch records from a Google Sheet. - [Google Calendar](https://help.wotnot.io/build/integrations/native/google-calendar.md): Collaborate with your visitors and make it easy for them to view and book appointments. - [Google Analytics](https://help.wotnot.io/build/integrations/native/google-analytics.md): Fire events to your Google Analytics account from the chatbot flow. - [Using Javascript](https://help.wotnot.io/build/integrations/native/google-analytics/using-javascript.md): Overview on how to fire events on Google Analytics using the Javascript action block. - [Outlook Calendar](https://help.wotnot.io/build/integrations/native/outlook-calendar.md): Collaborate with your visitors and make it easy for them to view and book appointments. - [Salesforce](https://help.wotnot.io/build/integrations/native/salesforce.md): Manage contacts, leads, and cases in your Salesforce CRM. - [HubSpot](https://help.wotnot.io/build/integrations/native/hubspot.md): Create contact record on your HubSpot account. - [Calendly](https://help.wotnot.io/build/integrations/native/calendly.md): Allows visitors to book a meeting with the user. - [Slack](https://help.wotnot.io/build/integrations/native/slack.md): Let's get notified about visitors and speak with them, from Slack. - [Airtable](https://help.wotnot.io/build/integrations/native/airtable.md): Fetch records from your Airtable. - [Zendesk](https://help.wotnot.io/build/integrations/native/zendesk.md): Create tickets, fetch ticket status and perform live chat from Zendesk. - [Freshdesk](https://help.wotnot.io/build/integrations/native/freshdesk.md): Create tickets and fetch ticket status. - [DialogFlow](https://help.wotnot.io/build/integrations/native/dialogflow.md): Action block allows you to integrate a conversational user interface into your chatbot - [Zoho CRM](https://help.wotnot.io/build/integrations/native/zoho-crm.md): Create a contact record on your Zoho CRM. - [Zapier](https://help.wotnot.io/build/integrations/native/zapier.md): Connect your zap with WotNot. - [HTTP request / API](https://help.wotnot.io/build/integrations/http-request-api.md): Performs an HTTP request with a third-party app's REST API endpoint. - [Automations](https://help.wotnot.io/build/integrations/automations.md) - [Events](https://help.wotnot.io/build/integrations/events.md): Listen to webhook events from the WotNot platform. - [Public APIs](https://help.wotnot.io/build/integrations/public-apis.md) - [Testing the chatbot](https://help.wotnot.io/deploy/testing-the-chatbot.md): Preview how the chatbot works before deploying it to production. - [Chat logs](https://help.wotnot.io/deploy/testing-the-chatbot/chat-logs.md) - [Publishing agents](https://help.wotnot.io/deploy/publishing-agents.md) - [Website](https://help.wotnot.io/deploy/publishing-agents/website.md): You can instantly launch your chatbot to your website with one click on WotNot. - [WordPress](https://help.wotnot.io/deploy/publishing-agents/website/wordpress.md) - [Framer](https://help.wotnot.io/deploy/publishing-agents/website/framer.md) - [Google Tag Manager](https://help.wotnot.io/deploy/publishing-agents/website/google-tag-manager.md) - [Squarespace](https://help.wotnot.io/deploy/publishing-agents/website/squarespace.md) - [Webflow](https://help.wotnot.io/deploy/publishing-agents/website/webflow.md) - [Shopify](https://help.wotnot.io/deploy/publishing-agents/website/shopify.md) - [Wix](https://help.wotnot.io/deploy/publishing-agents/website/wix.md) - [WhatsApp](https://help.wotnot.io/deploy/publishing-agents/whatsapp.md) - [Meta](https://help.wotnot.io/deploy/publishing-agents/whatsapp/meta.md) - [360Dialog](https://help.wotnot.io/deploy/publishing-agents/whatsapp/360dialog.md) - [Twilio](https://help.wotnot.io/deploy/publishing-agents/whatsapp/twilio.md) - [GupShup](https://help.wotnot.io/deploy/publishing-agents/whatsapp/gupshup.md) - [TechAlpha](https://help.wotnot.io/deploy/publishing-agents/whatsapp/techalpha.md) - [Instagram](https://help.wotnot.io/deploy/publishing-agents/instagram.md) - [Facebook Messenger](https://help.wotnot.io/deploy/publishing-agents/facebook-messenger.md) - [SMS](https://help.wotnot.io/deploy/publishing-agents/sms.md) - [Mobile app](https://help.wotnot.io/deploy/publishing-agents/mobile-app.md) - [Android SDK](https://help.wotnot.io/deploy/publishing-agents/mobile-app/android-sdk.md) - [iOS SDK](https://help.wotnot.io/deploy/publishing-agents/mobile-app/ios-sdk.md) - [Webview](https://help.wotnot.io/deploy/publishing-agents/mobile-app/webview.md) - [API](https://help.wotnot.io/deploy/publishing-agents/api.md) - [Voice](https://help.wotnot.io/deploy/publishing-agents/voice.md) - [Email](https://help.wotnot.io/deploy/publishing-agents/email.md): Enable AI-powered email responses with automated customer support through email. - [Creating email template](https://help.wotnot.io/deploy/publishing-agents/email/creating-email-template.md) - [Web chat widget](https://help.wotnot.io/deploy/web-chat-widget.md): Customize the look and feel of the chat widget. - [Cookies](https://help.wotnot.io/deploy/web-chat-widget/cookies.md) - [Custom CSS](https://help.wotnot.io/deploy/web-chat-widget/custom-css.md): You can customize the CSS of the chat widget to suit your needs - [Image dimensions](https://help.wotnot.io/deploy/web-chat-widget/image-dimensions.md) - [Pop-up messages](https://help.wotnot.io/deploy/web-chat-widget/pop-up-messages.md) - [JS functions to trigger chat widget](https://help.wotnot.io/deploy/web-chat-widget/js-functions-to-trigger-chat-widget.md): Javascript functions to display and hide the chat widget on your webpage. - [Voice chat widget](https://help.wotnot.io/deploy/voice-chat-widget.md) - [WhatsApp Business API](https://help.wotnot.io/deploy/whatsapp-business-api.md) - [Getting a WhatsApp API](https://help.wotnot.io/deploy/whatsapp-business-api/getting-a-whatsapp-api.md): Step by step process of getting WhatsApp API from Meta. - [Facebook Business Manager (FBM) Verification](https://help.wotnot.io/deploy/whatsapp-business-api/facebook-business-manager-fbm-verification.md) - [Creating a WhatsApp Template](https://help.wotnot.io/deploy/whatsapp-business-api/creating-a-whatsapp-template.md): Step-by-step guide to creating a WhatsApp template. - [Cost](https://help.wotnot.io/deploy/whatsapp-business-api/cost.md) - [Messaging Limits, Quality Rating](https://help.wotnot.io/deploy/whatsapp-business-api/messaging-limits-quality-rating.md) - [Official Business Account (Green tick verification)](https://help.wotnot.io/deploy/whatsapp-business-api/official-business-account-green-tick-verification.md): Steps to get a verified green tick badge for your WhatsApp number. - [Live chat](https://help.wotnot.io/monitor/live-chat.md) - [Chat assignment log](https://help.wotnot.io/monitor/live-chat/chat-assignment-log.md) - [Adding labels](https://help.wotnot.io/monitor/live-chat/adding-labels.md) - [Creating views](https://help.wotnot.io/monitor/live-chat/creating-views.md) - [Saved replies](https://help.wotnot.io/monitor/live-chat/saved-replies.md) - [Voice transcripts](https://help.wotnot.io/monitor/live-chat/voice-transcripts.md) - [Settings](https://help.wotnot.io/monitor/live-chat/settings.md): Customize the live chat settings for your WotNot account. - [Custom answers](https://help.wotnot.io/monitor/custom-answers.md): Override AI generated responses with custom answers defined by you. - [Reporting](https://help.wotnot.io/monitor/reporting.md) - [Chatbot Report](https://help.wotnot.io/monitor/reporting/chatbot-report.md): Shows the performance of chatbots. - [AI Report](https://help.wotnot.io/monitor/reporting/ai-report.md): Performance of your AI agents - [Teammate Report](https://help.wotnot.io/monitor/reporting/teammate-report.md): Performance of human agents involved in conversations with users. - [Outbound Report](https://help.wotnot.io/monitor/reporting/outbound-report.md): Showcases the performance of outbound messaging campaigns. - [Link analytics](https://help.wotnot.io/monitor/reporting/link-analytics.md) - [Weekly email report](https://help.wotnot.io/monitor/reporting/weekly-email-report.md) - [Dril-in into metrics](https://help.wotnot.io/monitor/reporting/dril-in-into-metrics.md) - [Contacts](https://help.wotnot.io/monitor/contacts.md): Unique users who have provided their contact information during a chat. - [Deleting contacts](https://help.wotnot.io/monitor/contacts/deleting-contacts.md) - [Scheduling a Contact Report](https://help.wotnot.io/monitor/contacts/scheduling-a-contact-report.md) - [Exporting a Contact List](https://help.wotnot.io/monitor/contacts/exporting-a-contact-list.md): Steps to export the contact list from WotNot. - [Blocking contacts](https://help.wotnot.io/monitor/contacts/blocking-contacts.md) - [CSAT](https://help.wotnot.io/monitor/csat.md) - [Account Settings](https://help.wotnot.io/support-and-billing/account-settings.md) - [2FA](https://help.wotnot.io/support-and-billing/account-settings/2fa.md): Add extra security as to who can access your account. - [Setting up SSO login](https://help.wotnot.io/support-and-billing/account-settings/setting-up-sso-login.md): Setting up SSO login to your account. - [User management](https://help.wotnot.io/support-and-billing/user-management.md) - [Inviting teammates](https://help.wotnot.io/support-and-billing/user-management/inviting-teammates.md): Users that have access to your WotNot account. - [Audit log](https://help.wotnot.io/support-and-billing/user-management/audit-log.md) - [Teams](https://help.wotnot.io/support-and-billing/user-management/teams.md): Teams in WotNot allows you to group the agents or the users as per their departments in-order to meet the primary objective - [Reset password](https://help.wotnot.io/support-and-billing/user-management/reset-password.md) - [Billing](https://help.wotnot.io/support-and-billing/billing.md) - [Plans](https://help.wotnot.io/support-and-billing/billing/plans.md) - [Subscription cancellation](https://help.wotnot.io/support-and-billing/billing/subscription-cancellation.md) - [Refund policy](https://help.wotnot.io/support-and-billing/billing/refund-policy.md) - [Affiliate](https://help.wotnot.io/support-and-billing/billing/affiliate.md) - [Creating a ticket](https://help.wotnot.io/support-and-billing/creating-a-ticket.md) - [Deleting account](https://help.wotnot.io/support-and-billing/deleting-account.md) - [FAQ](https://help.wotnot.io/support-and-billing/faq.md) - [Getting notification for leads](https://help.wotnot.io/support-and-billing/faq/getting-notification-for-leads.md) - [Tracking Facebook Pixel](https://help.wotnot.io/support-and-billing/faq/tracking-facebook-pixel.md) - [How do I hard refresh my browser?](https://help.wotnot.io/support-and-billing/faq/how-do-i-hard-refresh-my-browser.md) - [Setting up link tracking](https://help.wotnot.io/support-and-billing/faq/setting-up-link-tracking.md): Converts all URLs in your chatbot flow into trackeable URLs. - [Notifications](https://help.wotnot.io/support-and-billing/faq/notifications.md): Get alerts when events occur on your account. - [Opt-out management](https://help.wotnot.io/support-and-billing/faq/opt-out-management.md) --- # Agent Instructions This documentation is published with GitBook. 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