Reporting data may not always reflect activity in real time.
Available reports
Choose a report based on the type of performance you want to understand.
Chatbot report
Understand how effectively your chatbots are handling conversations, including conversation volume and bot performance.
AI report
Monitor how AI Agents are performing and evaluate AI-driven conversations and outcomes.
Agent report
Track human agent performance, responsiveness, and how agents are handling assigned conversations.
Outbound report
Monitor outbound campaign delivery, engagement, and overall campaign performance.
Ticketing report
Track ticket volume, progress, and resolution to understand how support requests are being handled.
Link analytics
Measure click performance for links tracked through your chatbot and outbound campaigns.