The Condition block is used to compare a variable against a value and route the conversation across different paths. For chatbot flows requiring a logical condition to be evaluated to branch out to the next step in the flow, you can use the condition action block.

If you want to move the flow to a specific block without checking a rule, use the Jump block instead.

Using the Condition Block

Drag the Condition block onto the canvas.
Connect it to the preceding block.
Add one or more conditions.
Configure the variable, operator, and comparison value for each condition.
Connect each condition’s output path to the appropriate next block.
Configure the Else path for cases where none of the conditions match.

Each condition creates a separate output path on the canvas.

Configurations

Condition Rule

You can create a set of conditions for each branch in the chatbot flow. Each condition is made up of:

Variable - which contains the value to be compared.
Operator - specifies the operation to be carried out.
Value - the value against which the variable’s value is to be compared.

Operators

OPERATOR	WHAT IT DOES	VARIABLE TYPE	EXAMPLE
equals	Checks whether the variable exactly matches the comparison value.	Text, Number	”City” ‘Equals To’ “New York”
not equals	Checks whether the variable does not match the comparison value.	Text, Number	”City” ‘Not Equals To’ “New York”
contains	Checks whether the variable contains the specified value.	Text	”URL” ‘Contains’ “Web”
does not contain	Checks whether the variable does not contain the specified value.	Text	”URL” ‘Does Not Contain’ “Web”
greater than	Checks whether the variable is greater than the comparison value.	Number	”Age” greater than “50”
less than	Checks whether the variable is less than the comparison value.	Number	”Age” less than “10”
greater than or equals to	Checks whether the variable is greater than or equal to the comparison value.	Number	”Age” greater than “25”
less than or equals to	Checks whether the variable is less than or equal to the comparison value.	Number	”Age” greater than “35”
is empty	To identify whether the variable is empty or not	Text, Number	”Phone” is ‘Empty’
in not empty	To ensure that variable is not empty	Text, Number	”Name” is ‘Not Empty’

Grouping Conditions

You can add multiple conditions to the same Condition block.

ANY if you want any one condition to be satisfied

ALL if you want all conditions to be satisfied.

Default Condition

If none of the conditions are satisfied, the chat flow will automatically proceed toward the ‘Default condition’ branch on the bot builder canvas. Use the ‘Default condition’ to handle users who do not meet any of your defined rules. This default branch cannot be deleted.

Output Path

The Condition block creates:

One output path for each condition
One ‘Default condition’ output path

Last modified on October 22, 2026

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Condition

Using the Condition Block

Configurations

Condition Rule

Operators

Grouping Conditions

Default Condition

Output Path

​Using the Condition Block

​Configurations

​Condition Rule

​Operators

​Grouping Conditions

​Default Condition

​Output Path

Using the Condition Block

Configurations

Condition Rule

Operators

Grouping Conditions

Default Condition

Output Path