Opt-out management

Available only for the SMS channel

To ensure compliance, you can use opt-out management to allow users to subscribe/unsubscribe on their own using designated keywords.

Step 1: Enable opt-out management

  1. Goto Channels > SMS > Configuration

  2. Choose the number, and enable the configuration

Step 2: Define the keywords

  1. Goto Channels > SMS > Opt-out management

  2. Define the keywords for opting in/out.

  3. Define the default messages when opting in/out.

Last updated

Was this helpful?