Catalogue

Available on WHATSAPP channel.

Available on all subscription plans.

Using Catalogue, you can display a list of products that users can browse, select, and add to their cart for a seamless shopping experience.

Configuring the action block

Below are the configurations to setup the Catalogue as per your business use case.

Catalogue type

Depending on how many products you wish to show to users, choose an option:

• Entire catalogue - displays all your products.

• Single product - displays only one product.

• Multi product - displays the list of selected products.

Catalogue ID

To use the Catalogue on WhatsApp, first you need to create a Catalogue on your Meta business manager. Once you upload the list of all your products on Meta business manager, use your Catalogue ID here to reference it.

Learn how to create a catalogue

Product ID

Enter the list product IDs that you want to display in the catalogue.

You can list various products into sections using 'Multi product' catalogue type.

Content

Write the header, body and footer text which will be displayed to prompt the user to open and view your catalogue.

Variable

Once the user adds products to the cart and checks out, the entire cart will be stored in this variable in a JSON format.

Here is the sample JSON payload which will be stored in the provided variable,

{
  "product_items": [
    {"product_retailer_id": "331100", "quantity": 1, "item_price": 195, "currency": "INR"},
    {"product_retailer_id": "112233", "quantity": 1, "item_price": 60, "currency": "INR"}
  ],
  "catalog_id": "712073530499979",
  "text": ""
}

You can then parse this JSON response and create a order in your order management system or generate a payment link to collect payment and confirm the order.

E.g. above JSON response is stored in a "purchased_products" variable, then following Javascript can be used to parse the JSON response,

var purchased_products = #purchased_products#;

let totalAmount = 0;

purchased_products.product_items.forEach(item => {
  totalAmount += item.item_price * item.quantity;
});

wn.setConversationVariable("amount", totalAmount); // "amount" is a conversation type variable

Restrictions

• Max products that can added to a catalogue - 500

• Max products that can be displayed at a time - 30

• Max products under a section - 30

• Max sections in a catalogue - 10