Condition

Create conditions to branch your chatbot flow.

For chatbot flows requiring a logical condition to be evaluated to branch out to the next step in the flow, you can use the condition action block.

Setting up 'Branch' action block

You can create a set of conditions for each branch in the chatbot flow.

Each condition is made up of:

• Variable - which contains the value to be compared.

• Operator - specifies the operation to be carried out.

• Value - the value against which the variable's value is to be compared.

All conditions will be evaluated with ANY if you want any one condition to be satisfied, and ALL if you want all conditions to be satisfied.

Operators supported

Operator	Description	Example
Equals to	Commonly used when you want to match the value of the variable with the defined value	"City" 'Equals To' "New York"
Not equals to	Commonly used when you don't want the value of the variable to be matched with the defined value	"City" 'Not Equals To' "New York"
Contains	Commonly used when you want the variable to contain the defined value	"URL" 'Contains' "Web"
Does not contain	Commonly used when you do not want the variable to contain the defined value	"URL" 'Does Not Contain' "Web"
Is empty	You can use this operator to identify whether the variable is empty or not	"Phone" is 'Empty'
Is not empty	You can use this operator to ensure that variable is not empty	"Name" is 'Not Empty'

Default condition

If none of the conditions are satisfied, the chat flow will automatically proceed toward the 'Default condition' branch on the bot builder canvas.

This default branch cannot be deleted.