Collect file

Collects a file(s) from the user during a chat.

Collect file action block is best used when you want to collect any file or image from your visitors.

Configuration

• Question: Ask a question that will prompt your visitors to upload a file or image. For example: “Can you upload the invoice?”

• Format: Select the type of files that you would like to allow visitors to upload.

  • .pdf

  • .jpg

  • .png

  • .heic

  • .doc

  • .docx

  • .ppt

  • .xls

  • .xslx

  • .csv

• Restrict file size: Set the maximum file size from 1 MB to 10 MB that a visitor can upload from the drop down list.

• Restrict number of files: Set the maximum number of uploads from 1 to 10 allowed for the visitor.

• Save response: Select or create a variable where the user’s uploaded file will be stored. This variable can be referenced later in your workflow.

Note: The uploaded file is stored on WotNot’s cloud server, and a publicly hosted file URL will be stored in this variable.