# Blocking contacts

For WhatsApp and SMS channels, we're now letting you block contacts, so that they do not spam your chatbot unnecessarily. 

## Steps to BLOCK a contact

* Open 'Live chat'
* Find a chat of the contact that you want to block
* On the 'Contact information' panel, choose 'Block

{% hint style="info" %}
Once blocked, the contact WILL NOT be able to start a new chat, receive outbound messages.
{% endhint %}

<figure><img src="/files/D8Sq2HCwCbmCHRdPDDrp" alt=""><figcaption></figcaption></figure>

Once, blocked you will see this tag for this contact.

<figure><img src="/files/rPX4vrEbETO96eusCagJ" alt=""><figcaption></figcaption></figure>

## Steps to UNBLOCK a contact

* Open 'Live chat'
* Find a chat of the contact that you want to block
* On the 'Contact information' panel, choose 'Unblock'

<figure><img src="/files/xSAf1TrGJnERjtHIYl7r" alt=""><figcaption></figcaption></figure>


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