> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/contacts/blocking-contacts.md).

# Blocking contacts

For WhatsApp and SMS channels, we're now letting you block contacts, so that they do not spam your chatbot unnecessarily. 

## Steps to BLOCK a contact

* Open 'Live chat'
* Find a chat of the contact that you want to block
* On the 'Contact information' panel, choose 'Block

{% hint style="info" %}
Once blocked, the contact WILL NOT be able to start a new chat, receive outbound messages.
{% endhint %}

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2F4H1YPZzgUCD9Ht7dZtkj%2FCleanShot%202024-12-18%20at%2021.14.28%402x.png?alt=media&amp;token=fc817e53-3f34-49d7-9deb-c22198936184" alt=""><figcaption></figcaption></figure>

Once, blocked you will see this tag for this contact.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FbBJ5C0UXLrOzVDxoDflt%2FCleanShot%202024-12-18%20at%2021.15.05%402x.png?alt=media&amp;token=803a29d4-c4a3-4e6d-b3b9-45c7b4d73518" alt=""><figcaption></figcaption></figure>

## Steps to UNBLOCK a contact

* Open 'Live chat'
* Find a chat of the contact that you want to block
* On the 'Contact information' panel, choose 'Unblock'

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2Fp7rY4owynNNQhHxZkUkh%2FCleanShot%202024-12-18%20at%2021.16.09%402x.png?alt=media&amp;token=780ff30e-1d23-4d50-9c94-c08e94118b4e" alt=""><figcaption></figcaption></figure>