Blocking contacts

For WhatsApp and SMS channels, we're now letting you block contacts, so that they do not spam your chatbot unnecessarily.

Steps to BLOCK a contact

• Open 'Live chat'

• Find a chat of the contact that you want to block

• On the 'Contact information' panel, choose 'Block

Once blocked, the contact WILL NOT be able to start a new chat, receive outbound messages.

Once, blocked you will see this tag for this contact.

Steps to UNBLOCK a contact

• Open 'Live chat'

• Find a chat of the contact that you want to block

• On the 'Contact information' panel, choose 'Unblock'