Send Status

Design personalized campaigns based on conditions.

When an outbound message is sent to a contact via SMS or WhatsApp, the message can either be:

• Not sent: Email has bounced or failed to send.

• Sent: Email has been sent to the email sending service, but not yet delivered.

• Delivered: Email has been delivered to the contact.

• Opened: Email has been opened at least once by the contact.

• Clicked: User has interacted with the email by clicking at least one URL inside the email.

How it helps?

Say you sent a broadcast to a group of 1000 people, and 200 of them did not have the message delivered, because they do not have a WhatsApp account, you can use the Send Status block to send them an SMS/Email instead.