# Send Status

When an outbound message is sent to a contact via SMS or WhatsApp, the message can either be:

* **Not sent:** Email has bounced or failed to send.
* **Sent:** Email has been sent to the email sending service, but not yet delivered.
* **Delivered:** Email has been delivered to the contact.
* **Opened:** Email has been opened at least once by the contact.
* **Clicked:** User has interacted with the email by clicking at least one URL inside the email.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FsJsqEMwj12wJkgKqd0Ck%2FCleanShot%202025-12-29%20at%2011.53.03.png?alt=media&#x26;token=6d335a50-080b-4059-80a5-475679f9c041" alt=""><figcaption></figcaption></figure>

### How it helps?

Say you sent a broadcast to a group of 1000 people, and 200 of them did not have the message delivered, because they do not have a WhatsApp account, you can use the Send Status block to send them an SMS/Email instead.