Voice chat widget

To allow users to talk to agents instead of chatting, you can use the voice chat widget.

Let's look at how you can enable it:

• Go to Settings

• Navigate to Channels > Web > Appearance

• Under "Branding & Visual design", choose the "Widget mode" as "VOICE"

You can customize the default messages shown on the voice chat widget during a conversation.

Also, you can choose from a variety of voice options on how you want your voice agent to sound:

NOTE:

• When using VOICE mode, certain action blocks will not execute.