# Voice chat widget

To allow users to talk to agents instead of chatting, you can use the voice chat widget. 

<figure><img src="/files/nnV20rvcKnmFpi3hZSCc" alt=""><figcaption></figcaption></figure>

Let's look at how you can enable it:

* Go to Settings&#x20;
* Navigate to Channels > Web > Appearance
* Under "Branding & Visual design", choose the "Widget mode" as "VOICE"

<figure><img src="/files/6QZqBpJJvdjg6ziQWpYW" alt=""><figcaption></figcaption></figure>

You can customize the default messages shown on the voice chat widget during a conversation.

Also, you can choose from a variety of voice options on how you want your voice agent to sound:

<figure><img src="/files/pUbfEXfOL7Xl6Vtk3xXL" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**NOTE**:

* When using VOICE mode, certain action blocks will not execute.
  {% endhint %}


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