# Voice chat widget

To allow users to talk to agents instead of chatting, you can use the voice chat widget. 

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2Fs0KbpwKIAiVRha5UF9m4%2FCleanShot%202025-07-26%20at%2011.35.48.png?alt=media&#x26;token=75403c26-990a-46b5-80af-5fb4b26cb81c" alt=""><figcaption></figcaption></figure>

Let's look at how you can enable it:

* Go to Settings&#x20;
* Navigate to Channels > Web > Appearance
* Under "Branding & Visual design", choose the "Widget mode" as "VOICE"

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FwfsTD5sFMNmfkZleEXQ6%2FCleanShot%202025-07-26%20at%2011.38.00.png?alt=media&#x26;token=68b17454-ce74-43b0-a56f-d4f73bbfe394" alt=""><figcaption></figcaption></figure>

You can customize the default messages shown on the voice chat widget during a conversation.

Also, you can choose from a variety of voice options on how you want your voice agent to sound:

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2Fiyi15HIUYcND32BQWklS%2FCleanShot%202025-07-26%20at%2011.40.03.png?alt=media&#x26;token=9b4ca0d6-c449-4a46-a8e8-3e2fff8ec7b9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**NOTE**:

* When using VOICE mode, certain action blocks will not execute.
  {% endhint %}