Interface

The Bot Builder is where you visually design chatbot workflows using blocks and actions. Here’s a breakdown of the main components to help you navigate and build effectively:

Canvas

The central workspace where your entire chatbot flow is designed.

Each conversation path is represented visually, allowing you to drag, drop, and connect blocks in a flowchart-style interface. This is your main area for building and structuring the bot logic.

Action blocks

Each block on the canvas represents a specific action — such as sending a message, collecting user input, booking a meeting, handing off to an agent, or using an AI agent.

These are the building blocks of your bot and can be connected in sequences to define how your chatbot should behave.

See all action blocks

Action panel

When you click on any action block, the right-hand Action Panel appears.

This panel lets you configure the settings for that specific block — such as messages, conditions, API calls, or AI agent behavior. It’s where the customization happens.

Utility tools

Located at the bottom of the canvas, the utility bar includes tools to:

• Search blocks across the flow

• Undo / Redo changes

• Zoom in/out or fit the view

• Recenter the canvas

• Toggle grid lines for better alignment

These tools help streamline your building experience and keep things organized.