Contacts

Unique users who have provided their contact information during a chat.

A contact is said to be created during a chat when the visitor provides their email/phone.

Every contact is unique in WotNot, and no duplicate contacts are created.

WotNot also adds other system-related information, such as the values of the variables collected during the conversation and information about the City, Country, Zip Code, etc.

Creating contacts

Contacts can be created in the following ways:

1. Contacts page

From the contacts page, users can click the "Create contact" button and quickly create a contact.

2. Using 'Form' action block

With this action block, the users will be able to fill out the form while having a conversation with the bot. You can define the fields of the form as per your preference

3. Using 'Collect Input' action block

With this action block, the visitors will be asked to answer the questions while conversing with the bot. You can define the questions that the bot will be asking to the visitors

4. Using APIs

When the "create contact" API is fired. Contact our support team to get access to it.

Viewing contact details

You can click on any contact from the contacts page to view the contact details. This will show you all the field values associated with that contact and the conversations that the contact had with your chatbots in the past.