> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/custom-answers.md).

# Custom answers

Override AI generated responses with custom answers defined by you.

{% hint style="info" %}
Available on the **PREMIUM** plan and above.
{% endhint %}

Using AI to generate responses can sometimes be **right or wrong**. 

Usually, this happens because

* Your knowledge base has incorrect or duplicate information
* The prompts used are not specific/brief for the AI

To solve this problem and help you always get correct answers, we have launched **Custom answers**.

{% embed url="<https://youtu.be/FPVBfYlVmnE>" %}

## How it works

### Step 1: Review the answers

First, you review all the questions users ask the AI on the "Custom answers" page.&#x20;

* Click on AI Studio -> Custom answers and view all questions asked to the AI

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2Frv8cDR2iDPLzsnLQTU1g%2FCleanShot%202024-07-01%20at%2019.24.54.png?alt=media&amp;token=208a830d-eeff-447c-b26d-36ce828fb6f2" alt=""><figcaption></figcaption></figure>

Use the pre-built queues, 'Downvoted' and 'All,' to view all answers and the answers generated by the AI.

### Step 2: Customize the answers

The questions you find incorrectly answered, just click on the 'Modify answer' button and override the answer.

{% hint style="info" %}
Make sure to write at least 100 characters in your response.
{% endhint %}

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FJdkdOzOUYxhQ43BCR02P%2FCleanShot%202024-07-01%20at%2019.25.07.png?alt=media&amp;token=f143f6a0-66c4-4e02-a1b9-ac521a3101d5" alt=""><figcaption></figcaption></figure>

Once saved, this question and the answer would be added to the knowledge base as a 'Text' source.&#x20;

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FWmDAlpU5hF84dl1ZCbFb%2FCleanShot%202024-07-01%20at%2019.27.55.png?alt=media&amp;token=c75f6429-a18f-41ed-864b-07034888bc12" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
Make sure you do not delete these text data sources that were added automatically.

Deleting them will result in receiving the wrong answers.&#x20;
{% endhint %}