Building a Chatbot

Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot

What type of chatbots I can build?

There are two types of chatbot that you can build. They are;
  1. 1.
    ​Inbound Chatbot​
  2. 2.
    ​Outbound Chatbot​

What is Inbound chatbot?

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiates contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

How do I build an Inbound Chatbot?

You can follow the following steps to build an inbound chatbot;
  • Go to 'Bot Builder'
  • Click on 'Build a Bot'
  • Choose 'Build an Inbound Bot'
  • Select the 'Channel' from available options
  • Choose how you want to build your bot i.e. 'Use this Templates' or 'From Scratch'
  • Add 'Action Blocks' in the conversational flow
  • Configure 'Action Blocks' on the right panel
  • Click on 'Test this Bot' to test the flow
  • Click on 'Deploy' to deploy the bot