# Building a chatbot

### What type of chatbots I can build? 

There are two types of chatbot that you can build. They are; 

1. [Inbound Chatbot](#how-do-i-build-an-inbound-chatbot)
2. [Outbound Chatbot](broken://pages/bu3664jwucUoNIkJGoFP)

### What is Inbound chatbot? 

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiates contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks. 

### How do I build an Inbound Chatbot?

You can follow the following steps to build an inbound chatbot; 

* Go to '**Bot Builder**' <br>
* Click on '**Build a Bot**' <br>
* Choose '**Build an Inbound Bot**' <br>
* Select the '**Channel**' from available options<br>
* Choose how you want to build your bot i.e. '**Use this Templates**' or '**From Scratch**' <br>
* Add '**Action Blocks**' in the conversational flow<br>
* Configure '**Action Blocks**' on the right panel<br>
* Click on '**Test this Bot**' to test the flow <br>
* Click on '**Deploy**' to deploy the bot

{% embed url="<https://youtu.be/Sda10R5b0TY>" %}


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