# Creating views

By default on the live chat screen, you have the following views: 

* **You** - Chats assigned to you.
* **Assigned** - Chats currently in progress.
* **Unassigned** - No agent is assigned to the chat.
* **Closed** - Historically closed chats.
* **SLA breached** - Chats whose SLAs are breached

If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:

* On the live chat screen, click ' + views'
* Give the view a name
* Define your filter criteria by adding conditions
* Click 'Create view'

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2Fn41UtSMjayvaLdFMRJSV%2FCleanShot%202024-06-21%20at%2020.05.39.png?alt=media&#x26;token=42cf9f2f-2174-4b71-b4c4-6779c58c35af" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note**:

* All views are static and are not refreshed in real time.
* To see the updated chats, refresh the page.
* Views created are accessible to all users.
  {% endhint %}