> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/live-chat/creating-views.md).

# Creating views

By default on the live chat screen, you have the following views: 

* **You** - Chats assigned to you.
* **Assigned** - Chats currently in progress.
* **Unassigned** - No agent is assigned to the chat.
* **Closed** - Historically closed chats.
* **SLA breached** - Chats whose SLAs are breached

If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:

* On the live chat screen, click ' + views'
* Give the view a name
* Define your filter criteria by adding conditions
* Click 'Create view'

<figure><img src="/files/LkhnABYjAAyaVsIti2fB" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note**:

* All views are static and are not refreshed in real time.
* To see the updated chats, refresh the page.
* Views created are accessible to all users.
  {% endhint %}


---

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