Voice

Available on the PREMIUM plan.

To launch the chatbot you built for “Voice” channel, follow these steps:

Step 1: Configure your voice phone number

First, we will connect the phone number on which all incoming calls will be handled by the agent.

Twilio numbers

Goto Settings > Channel > Voice and configure your phone number from Twilio by entering the:

• Phone number

• Account SID

• Auth token

SIP trunk

Goto Settings > Channel > Voice and configure your SIP trunk credentials:

• Phone number

• Username / Password (optional)

• Protocol

• URL

• Port

Voice configurations

You can also configure some voice related settings:

Voice — Choose a voice from the variety of options.

Turn timeout (s) — The amount of time the AI agent will wait for a user reply before moving on to the next step in the chat flow.

Call silence timeout (s) — The duration of user silence after which the call will automatically disconnect.

Max conversation duration (s) — The maximum duration allowed for a conversation with the AI agent.

Step 2: Connect the agent to this phone number

Next, you need to choose the voice bot that you want to trigger when an incoming call is received on the configured phone number.

Goto Bot Builder, and open the trigger block of the voice bot.