Email

Enable AI-powered email responses with automated customer support through email.

Available on the PREMIUM plan onwards.

WotNot's Email Integration enables your AI agent to automatically respond to customer emails, providing instant support and information directly through your company’s email system. Set up takes just minutes and provides seamless AI-powered email automation across your organization.

Setup instructions

1

Define the sender email

• Navigate to Settings > Email > Add email configuration

• Enter the email address through which the agent will send replies from. For example, [e-mail]

2

Set up email forwarding

Next, configure automatic forwarding in your email provider so that emails sent to your support addresses are delivered to your agent email.

How it works:

1. A customer emails [e-mail].

2. Your email provider forwards that message automatically to {uniquecode}@inbound.wotnot-mail.com.

3. The AI agent processes the email and generates a reply.

4. The response is sent back via email from your sender email.

Your mailbox provider may require you to verify ownership of the forwarding address. Typically, they send a verification email to your inbox.

Provider specific forwarding guides:

For Gmail (personal inbox forwarding): Set up email forwarding in Gmail

For Google Workspace:

• Sign in to the Admin console using an admin account

• Navigate to Apps → Google Workspace → Gmail

• Find Default routing, then click Configure or add another rule to create a new routing rule.

• Set Envelope Recipient to the email address you want customers to use (for example, [e-mail]).

• Under Envelope Recipient, select Change Envelope Recipient.

• In Replace Recipient, enter your WotNot forwarding email (for example, {uniquecode}@inbound.wotnot-mail.com).

• Save the rule and enable it for recognized + unrecognized addresses

• Verify forwarding in WotNot

For Outlook: Turn on automatic forwarding on Outlook

After setting up forwarding in Outlook, Microsoft 365 will block the forwarded emails from leaving your organization by default. Your Microsoft 365 administrator must allow external forwarding for the emails to reach WotNot.

3

Authenticate your domain with DNS

Once we detect automatic forwarding from at least one email address on the domain, you’ll be able to proceed to DNS authentication. This step allows WotNot to send emails on your behalf from your defined sender email address in Step 1.

Steps to perform on your DNS provider:

1. Sign in to your domain provider and find their DNS settings.

2. Copy the WotNot domain records into your domain settings.

3. Paste each of the codes below into the DNS settings

4. Once done, click Verify configuration.

Verification begins automatically once the DNS records are detected. This may take some time depending on DNS propagation.