Instagram

To launch the chatbot you built for “Instagram” channel, follow these steps:

Step 1: Connect your Instagram business account

Goto Settings > Channels > Instagram and click “Connect to Instagram”.

Doing this opens the Instagram pop-up asking for permissions, here make sure you choose all the permissions listed.

Once all permissions are granted the popup will close, and you will see your Instagram business page listed here.

You will require “Admin” permissions to be able to connect the chatbot to a Instagram business page. If you do not see any pages, it means that you do not have the required permissions.

Step 2: Connect the chatbot to the Instagram page

Now, open the Instagram bot that you built and click on the 'Trigger' action block.

On the right panel, choose the Instagram business page that you trigger the chatbot on.

Once selected, hit 'Deploy' to save this configuration. Post this all messages sent to your Instagram page will be handled by your chatbot.

Use keyword trigger to run a specific bot

Easily launch specific bots on your Instagram channel using keyword triggers.

Define words or phrases like “GET OFFER” or “START”, and when a user sends them, the assigned bot will instantly take over the conversation.

Perfect for running campaigns, sharing offers, or guiding users into the right flow.

Getting an error connecting your Instagram account

If you're experiencing an issue when trying to link your Instagram account

To resolve this, please follow these steps:

1. Log out from your Instagram account in all devices.

2. Clear your browser cache and cookies.

3. Log back in to your Instagram account.

Reference to Zapier – Session Invalid Instagram Login.