# Outbound Report

This report displays the deliverability and engagement of all your outbound bot campaigns. 

You can see the results of each campaign and determine the outcome.

<figure><img src="/files/nin8pz8ezLbyIM3RBqZV" alt=""><figcaption></figcaption></figure>

As a single outbound bot can contain a sequence of outbound messages as follow-ups, you can view all the action block names in the selected outbound bot here. The columns displayed are:

* **TOTAL** - Total no. of contacts added to this campaign.
* **DELIVERED** - Contacts who successfully received the message.
* **SENT** - Contacts to whom the message is successfully sent.
* **FAILED** - Contacts that did not receive the message.
* **SEEN** - Contacts that saw the message. (Only for WhatsApp)
* **REPLIED** - Contacts that replied back to the message.
* **CLICKED** - Contacts that clicked on a link. (Only for Email)

{% hint style="info" %}
**NOTE**:

* Total contacts are tracked in real time when execution starts.
* Other metrics are updated in 5-minute intervals after messages are sent.
* Data passes through an internal processing phase and queue system before reflecting.
  {% endhint %}

#### **Viewing contacts**

To view the contacts that failed, seen, replied — just click on the number link and it will redirect you to the contacts page where the filtered set of contacts will be displayed.

#### Exporting data

You can click on the download button to CSV file with contact-wise data.

<figure><img src="/files/fWr0Sa1IIILZ8cLVrQZZ" alt=""><figcaption></figcaption></figure>


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