You can now use the new Send Template block in inbound bots to send rich template messages during a chatbot conversation.
This enhancement allows you to go beyond standard message formats like reply buttons and lists, enabling support for media-rich carousels, image+text combo messages, and more — all within the same conversation flow.
This gives you more flexibility to deliver engaging, visually appealing experiences to your users.
Note:
Make sure you have selected the phone number on the "Trigger" block to see the list of its approved templates.
Only "Approved" templates will be listed in the dropdown
