# Send template

{% hint style="info" %}
Available only on the **WHATSAPP** channel
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You can now use the new **Send Template** block in inbound bots to send rich template messages during a chatbot conversation.

This enhancement allows you to go beyond standard message formats like reply buttons and lists, enabling support for **media-rich carousels**, **image+text combo messages**, and more — all within the same conversation flow.

This gives you more flexibility to deliver engaging, visually appealing experiences to your users.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2F04cCwLTOukQ17BbIxIhi%2FCleanShot%202025-07-14%20at%2017.36.51.png?alt=media&#x26;token=d917e3c6-4af4-4a67-819f-7bf88d9ff409" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note**:

* Make sure you have selected the phone number on the "Trigger" block to see the list of its approved templates.
* Only "Approved" templates will be listed in the dropdown
  {% endhint %}