# Send template

{% hint style="info" %}
Available only on the **WHATSAPP** channel
{% endhint %}

You can now use the new **Send Template** block in inbound bots to send rich template messages during a chatbot conversation.

This enhancement allows you to go beyond standard message formats like reply buttons and lists, enabling support for **media-rich carousels**, **image+text combo messages**, and more — all within the same conversation flow.

This gives you more flexibility to deliver engaging, visually appealing experiences to your users.

<figure><img src="/files/HhdtwHpeedIOEcJFbonN" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note**:

* Make sure you have selected the phone number on the "Trigger" block to see the list of its approved templates.
* Only "Approved" templates will be listed in the dropdown
  {% endhint %}


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