Send template

Sends a WhatsApp template message

Available only on the WHATSAPP channel

You can now use the new Send Template block in inbound bots to send rich template messages during a chatbot conversation.

This enhancement allows you to go beyond standard message formats like reply buttons and lists, enabling support for media-rich carousels, image+text combo messages, and more — all within the same conversation flow.

This gives you more flexibility to deliver engaging, visually appealing experiences to your users.

Note:

• Make sure you have selected the phone number on the "Trigger" block to see the list of its approved templates.

• Only "Approved" templates will be listed in the dropdown