> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/live-chat/saved-replies.md).

# Saved replies

It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor. 

There are many benefits of using quick responses or saved replies, however, to highlight a few; 

* Speed up the response time 
* Tackling repetitive queries
* Provide consistent answers to the common questions 
* Manage multiple conversations in parallel

## Creating saved replies **from Live Chat**

* Click on 'Join the Conversation' 
* Click on 'Bookmark' or type '/'  to access the Saved Replies 
* Click on '+ Create Saved Reply' 
* Give 'Title' & define the 'Message or Reply' 
* Click on 'Create' to create the Saved Reply

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FP5Hg9iO75ytEJv4izj3O%2FCleanShot%202025-01-20%20at%2020.31.04.png?alt=media&amp;token=9a51490d-0020-41dd-971e-fd7cad055b39" alt=""><figcaption></figcaption></figure>

## **Creating saved replies from settings**

* Go to 'Settings' > Live Chat > Saved Replies
* Click on 'Create Saved Reply' on the top right corner
* Give 'Title' & define the 'Message or Reply'&#x20;
* Click on 'Create'&#x20;

{% hint style="info" %}
You can create saved replies using text + PDF + media.
{% endhint %}

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FdgLQPSqOJxtaShMEgxGl%2FCleanShot%202025-11-10%20at%2011.15.31.png?alt=media&amp;token=f1bf0014-148f-4c06-83d5-f028c766c84b" alt=""><figcaption></figcaption></figure>