AI Report

Performance of your AI agents

This reports showcases the performance of your AI agents.

Upvotes/Downvotes

This feedback helps gauge user satisfaction with the AI's performance when using AI action blocks like "Answer AI" and "AI agent", if you have enabled "Collect user feedback".

• Downvotes typically indicate that answers may be unsatisfactory, likely because questions are outside the AI's current training.

• Upvotes suggest that answers are satisfactory.

More downvotes mean AI answers are not good, probably, because questions asked are not trained yet.

Median messages/session

The median number of messages exchanged between the user and AI agent in a single session.

Satisfaction rate

The % of users who provided a thumbs up reaction to AI-generated responses from the total users that have provided any reaction.

Usage

Gives you a summary of how many AI credits are used up by your AI agents. Check how many AI credits you have by going to Settings > Billing. Or visit our pricing page.

CSAT

Customer satisfaction score provided by users that received at least one AI-generated answer.

Topics

This report shows the topics that were included in the conversations and mentioned by the users. You can create topics by giving a title for the topic, and describing what that topic means for the LLM to understand.

Topics count are updated on a daily basis (NOT real-time).

Each new topic or changes to existing topic will require a retrain of all questions.

Sentiment

This section describes the sentiment and emotion expressed by end-users when asking questions to the AI agent.

Drilldown reports

Hover over any KPI and click the “Drill-down” button to view the detailed data behind that report.