Collect input

Collect a response from the visitors to the question asked.

Collect Input action block is used for asking questions to which your visitors can respond in the chat.

Using the Collect Input block

Add the Collect Input block onto the canvas and connect it to the step before it. Click on the block to configure where the user’s response should be saved.

Configuration

• Question: The question you want the bot to ask when collecting the user's response.

• Save response: Select or create a variable where the user’s complete message will be stored. This variable can be referenced later in your workflow. Learn more about variables

• Add an info message: Displays an info icon with helper text to provide additional context about this message.

The chat flow will not proceed until this question is answered by the user.

If your variable requires a specific kind of input which the user wrongly submits, the user will show an error message and not be allowed to proceed.