AI Report
Performance of your AI agents
This reports showcases the performance of your AI agents.

The KPIs offered are:
Upvotes/Downvotes
This feedback helps gauge user satisfaction with the AI's performance when using AI action blocks like "Answer AI" and "AI agent", if you have enabled "Collect user feedback".
Downvotes typically indicate that answers may be unsatisfactory, likely because questions are outside the AI's current training.
Upvotes suggest that answers are satisfactory.
More downvotes mean AI answers are not good, probably, because questions asked are not trained yet.
Usage
Gives you a summary of how many AI credits are used up by your AI agents. Check how many AI credits you have by going to Settings > Billing. Or visit our pricing page.
CSAT
Customer satisfaction score provided by users that received at least one AI-generated answer.
Topics
This report shows the topics that were included in the conversations and mentioned by the users. You can create topics by giving a title for the topic, and describing what that topic means for the LLM to understand.

Sentiment
This section describes the sentiment and emotion expressed by end-users when asking questions to the AI agent.

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