Send WhatsApp

Send an outbound WhatsApp template message to a contact.

Available on OUTBOUND bots only.

Using the Send WhatsApp action block, you can send a WhatsApp message proactively to your contact.

Most commonly used for use cases like:

  • Sending promotional message

  • Feedback surveys

  • Appointment confirmation

To configure the 'Send WhatsApp action block:

  1. Add the 'Send WhatsApp' action block on the canvas

  2. Choose the WhatsApp number you want to send the message from using the 'From' field.

  3. Choose the variable containing the contact's phone number in the 'To' field

  4. Select the approved WhatsApp template message that you want to send

If you have used 'Reply buttons' in your template message, you can configure the button payload you want to send for each button.

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