Overview

WotNot provides a comprehensive dashboard that consolidates all your reporting needs in one place. This allows you to easily monitor and analyze various aspects of your chatbot and customer service operations.

Below is a high-level overview of the available reports:

• Chatbot Reports: Track interactions, performance metrics, and user engagement to understand how effectively your chatbot is serving customers.

• Outbound Reports: Monitor the performance of outbound messaging campaigns, including delivery rates, response rates, and engagement.

• AI Reports: Analyze the performance of your AI models, including response accuracy, efficiency, and areas for improvement.

• Agent Reports: Review the performance of human agents, including metrics on response times, resolution rates, and customer satisfaction.

• Ticketing Reports: Track ticket creation, progress, and resolution to ensure timely responses and issue resolution for your users.

With all these reports in one place, you can easily access key insights to optimize your operations and enhance the customer experience.