Saved Replies
It is a snippet of text that can be quickly added to the editor when replying back to the customer or a visitor
There are many benefits of using quick response or saved replies however to highlight few;
- Speed up the response time
- Tackling those issues / messages that requires simple response
- Provide consistent answers to the common questions
- Manage multiple conversations
Users probably get lots of routine questions that saved replies can help answer. Below are few instances where users can try out saved replies,
- Hours of operation: “Thank you for asking! Our hours are Monday – Friday from 9 am to 5 pm. We look forward to seeing you in soon!”
- Holiday Hours: Yes! We will be closed on Christmas day but will be open until 4 pm on Christmas Eve. Do you have any items that you are shopping for specifically?”
- Hours for specific things: “Our lunch hours are from 11 am to 2 pm, but we serve breakfast all day – including our famous blueberry pancakes!”
- Details about special deals: “Yes! We are running our Black Friday sale starting at 9 pm on Thanksgiving Day. First come first served on all our specials, and you can get early access to what we will have available if you sign up for our email updates here”
- Your address: “We are located at 123 Any Street, Anywhere, ST 49505. We are right between Cliff and Garrett St. with the blue door. Come in any time we are open!”
There are two ways to access Saved Replies in WotNot.They are;
Or you can also access the Saved Replies in WotNot through 'Settings' tab. Following is the path to access the Saved Replies from Settings tab;
'Go to Settings -> Live Chat -> Saved Replies'
Every Saved Reply will be shared across with all the users of the account, allowing them to use the same message
Adming will have the ability to see which Saved Reply is being used the most
You can perform the following actions on the Saved Replies;
- 1.Create: This functionality allows you to create new Saved Replies that is shared across with the account
- 2.Modify: This functionality allows you to modify the existing Saved Replies
- 3.Delete: This functionality allows you to delete the existing Saved Replies which are not used much
There are three ways through which the saved replies in WotNot can be managed. They are;
Creating Saved Replies in WotNot is pretty easy. There are two ways through which the Saved Replies can be created;
- 1.Through Live Chat: To create Saved Replies via Live Chat, you can follow the following steps;
- Go to 'Live Chat'
- Click on 'Join the Conversation'
- Click on 'Bookmark' or type '/' to access the Saved Replies
- Click on '+ Create Saved Reply'
- Give 'Title' & define the 'Message or Reply'
- Click on 'Create' to create the Saved Reply
- 2.Through Settings: To create the Saved Replies via Settings, you can follow the following steps;
- Go to 'Settings'
- Go to 'Live Chat'
- Go to 'Saved Replies'
- Click on 'Create Saved Reply' on the top right corner
- Give 'Title' & define the 'Message or Reply'
- Click on 'Create' to create the Saved Reply
You have the ability to modify the existing created Saved Replies i.e at any given point of time, if you want, you can change the title or message of the saved reply as per your preference.
There are two ways through which the Saved Replies can be modified, they are;
- Through Live Chat: To modify Saved Replies via Live Chat, you can follow the following steps;
- Go to 'Live Chat'
- Click on 'Join the Conversation'
- Click on 'Bookmark' or type '/' to access the Saved Replies
- Hover over the 'Saved Reply' to see the 'Pencil' icon
- Click on 'Pencil' icon to edit the 'Title & Message' of the Saved Reply
- Click on 'Update' to save the changes
- Through Settings: To create the Saved Replies via Settings, you can follow the following steps;
- Go to 'Settings'
- Go to 'Live Chat'
- Go to 'Saved Replies'
- Click on 'Edit' against the Saved Reply
- Edit the 'Title & Message' of the Saved Reply
- Click on 'Update' to save the changes
You do have the ability to delete the Saved Replies through the Live Chat screen i.e if you feel that a particular Saved Reply is not being put to use often, you can further proceed and delete the same.
There are two ways through which the Saved Replies can be deleted, they are;
- 1.Through Live Chat: To delete the Saved Reply through the Live Chat, you can follow the following steps;
- Go to 'Live Chat'
- Click on 'Join the Conversation'
- Click on 'Bookmark' or type '/' to access the Saved Reply
- Hover over the 'Saved Reply' to see the 'Thrash' icon
- Click on 'Thrash' icon to delete the Saved Reply
- 2.Through Settings: To delete the Saved Reply via Settings, you can follow the following steps;
- Go to 'Settings'
- Go to 'Live Chat'
- Go to 'Saved Replies'
- Click on 'Remove' against the Saved Reply
- Click on 'Delete' to delete the Saved Reply
In-order to delete multiple Saved Replies, you can select the saved replies by checking the boxes on the left & then click on delete / remove at the top right corner.
Saved Replies once deleted will not be recovered again and you will have to create the reply all over again
Last modified 11d ago