Saved replies

It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor.

There are many benefits of using quick responses or saved replies, however, to highlight a few;

• Speed up the response time

• Tackling repetitive queries

• Provide consistent answers to the common questions

• Manage multiple conversations in parallel

Creating saved replies

From the Live Chat screen

• Click on 'Join the Conversation'

• Click on 'Bookmark' or type '/' to access the Saved Replies

• Click on '+ Create Saved Reply'

• Give 'Title' & define the 'Message or Reply'

• Click on 'Create' to create the Saved Reply

From the settings screen

• Go to 'Settings' -> Live Chat -> Saved Replies

• Click on 'Create Saved Reply' on the top right corner

• Give 'Title' & define the 'Message or Reply'

• Click on 'Create'