Saved replies
Last updated
Last updated
It is a snippet of text that can be quickly added to the editor when replying to a customer or a visitor.
There are many benefits of using quick responses or saved replies, however, to highlight a few;
Speed up the response time
Tackling repetitive queries
Provide consistent answers to the common questions
Manage multiple conversations in parallel
Click on 'Join the Conversation'
Click on 'Bookmark' or type '/' to access the Saved Replies
Click on '+ Create Saved Reply'
Give 'Title' & define the 'Message or Reply'
Click on 'Create' to create the Saved Reply
Go to 'Settings' -> Live Chat -> Saved Replies
Click on 'Create Saved Reply' on the top right corner
Give 'Title' & define the 'Message or Reply'
Click on 'Create'
