Overview
Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
What is Live Chat?
It is one of the feature that allows you to have the text based conversations with the visitors visiting the company's media properties like Website, WhatsApp number or Facebook page.
Why use Live Chat?
It is a simple, yet very effective, recipe for improving both customer service and loyalty. It allows you to:
Personalised conversations with humans
Monitor conversations in real time
Monitoring agents
Proactive outreach
Quick response to the questions about the product or the service
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