Creating views
By default on the live chat screen, you have the following views:
You - Chats assigned to you.
Assigned - Chats currently in progress.
Unassigned - No agent is assigned to the chat.
Closed - Historically closed chats.
SLA breached - Chats whose SLAs are breached
If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:
On the live chat screen, click ' + views'
Give the view a name
Define your filter criteria by adding conditions
Click 'Create view'
Note:
All views are static and are not refreshed in real time.
To see the updated chats, refresh the page.
Views created are accessible to all users.
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