Blocking contacts
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For WhatsApp and SMS channels, we're now letting you block contacts, so that they do not spam your chatbot unnecessarily.
Open 'Live chat'
Find a chat of the contact that you want to block
On the 'Contact information' panel, choose 'Block
Once blocked, the contact WILL NOT be able to start a new chat, receive outbound messages.
Once, blocked you will see this tag for this contact.
Open 'Live chat'
Find a chat of the contact that you want to block
On the 'Contact information' panel, choose 'Unblock'
