Creating a ticket

To get assistance from WotNot's support ticket, you must create a support ticket.

How to create a ticket

Follow these steps:

• Login to your WotNot account

• Click on the 'Help' icon

• Click on the 'Create a Ticket' button

• Choose the appropriate 'Ticket Type'

  • Implementation assistance: Anything in regards to setting up the white label instance

  • Other questions: Ask anything you would like to know about the portal

  • Report a bug: If the functionality is not working as it should be

  • Technical support: For anything where you would like to have assistance from the technical team

• Provide required details

• Click 'Create ticket'

Once the ticket is created, the ticket ID is on the table. When you click the ticket, a popup modal with the latest responses from our support team will appear.

Here, you can respond back to our support team with any follow-ups.

Support hours

WotNot will work to offer resolution between 9 am and 7 pm IST from Monday to Friday.

SLAs

First response time: 4 hours

Resolution time: 24 hours

Escalation matrix

Level	Point of contact
Level 1	Support specialist
Level 2	Support manager
Level 3	CTO (Mirant Hingrajia, [e-mail])
Level 4	CEO (Hardik Makadia, [e-mail])