Options
Displays a list of options for the user to choose from.
Using this action block you can display a list of options the user can choose from. It is most commonly used when a selection from a list of items is to be made.
The options in the list are displayed in an ordered list, such as:
Option action block is made up of the following:
Message
List of options
Error message
Variable
Hot keywords
Message
This is the question the bot would ask while presenting the list of options.
For example, "Please choose from the list of options below".
List of options
The list of options that are to be shown will be defined here.
Up to 10 options can be included in one action block. If you need more, you can nest 'Option' blocks together.
Users can select from options by typing the following,
The numeric digit i.e. 1, 2, 3...
Alphabetic name i.e. one, two, three...
Value of the option itself, i.e., Blue, Green, etc.
Error message
When submitting a selection from the list of options, if any input does not match the list, this error message will be shown along with the list of options.
The user will have to retry by entering a valid number.
Variable
Users can store the value of the selected option in a variable for future reference.
For example, if I choose 2 from the above image, 'Yellow' would be stored on the variable.
Hot keywords
You can define hot keywords that bring users to this action block, wherever they are in the conversation flow.
Imagine you are at a certain point in the flow. To return to this action block, you can type the keyword MENU.
Enable free text
By enabling "Enable free text" option, users can either choose from predefined buttons or type their own response in the chat input. Also, on the canvas a new "Free text" node will be added, which can be connected to an AI agent action block for AI-generated responses.
This allows for more natural, two-way conversations, and any free text entered can be handled by an AI agent for dynamic responses.
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