Options allow the conversation flow to be branched into various paths based on user input

Most commonly used on SMS and WhatsApp channels.

Option block is used when a selection from a list of items is to be made. The action block would render the list of options as follows:

As the list of options are displayed with numbers i.e. 1, 2, 3, etc. it is best suited for channels like WhatsApp and SMS.

Configurations on the action block:


This is the question the bot would ask while presenting the list of options.

List of options

The list of options that are to be shown will be defined here.

You can have up to 10 options in one action block. In case you need more you can nest 'Option' blocks together.

Users can select from options by typing the following,

  • The numeric digit i.e. 1, 2, 3...

  • Alphabetic name i.e. one, two, three...

  • Value of the option itself i.e. Blue, Green, etc.

Error message

When submitting a selection from the list of options, if any input does not match the list, this error message will be shown along with the list of options.

User will have to retry by entering a valid number.


Users can store the value of the selected option in a variable for future reference.

For example, if I choose 2 from the above image, 'Yellow' would be stored on the variable.

Hot keywords

You can define hot keywords that bring the user to this action block, wherever they are in the conversation flow.

You can define more than 1 hot keywords

Enabling this option will create short URLs for all the URLs mentioned in this action block.

(Refer this article)

This will only work if Link tracking is enabled in your account settings.

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