Qualification Details
You have the ability to modify the qualification details as per your preference i.e. you can select the details that you would wish to view or details you would wish to hide
The details will be auto populated if the System defined variables are used. Below are few of the details that will be visible during the conversation;
Field | Description |
|---|---|
Name | Displays the name of the visitor if they have shared it during the conversation with the bot
|
Email | Displays the email address of the visitor if the same is shared during the conversation with the bot
|
Phone | Displays the contact details of the visitor if the same is shared during the conversation with the bot
Details like Name, Email or Phone number can be edited by you or manually added as per your preference to set the context of the conversation for easy reference in future |
URL | Displays the URL of the page from which the chatbot was invoked
|
City | City from where the visitor has initiated the interaction with the bot
|
Country | Country from where the visitor has initiated the interaction with the bot |
Zipcode | Zipcode from where the visitor has initiated the interaction with the bot |
Country Code | Two letter country code of the country from which the chat has been initiated |
Bot Name | The bot with which the interaction had started |
Channel | Displays the channel on which the bot is active i.e Website, WhatsApp, Facebook or SMS
|
IP Address | IP address of the visitor |
Timezone | Displays the timezone of the visitor |
Browser | Displays the browser through which the interaction with the bot was initiated by the visitor
|
Browser Language | Displays the language of the browser through which the conversation with the bot was initiated by the visitor
|
OS | Displays the Operating System used by the visitor during the conversation i.e Mac, Windows, Linux etc.. |
Details related to City, Country, Zip Code are displayed via Third Party tool and are not always accurate
- Custom Fields: You can also configure the fields as per your preference that you would like to see in the conversation details. This will only be visible for the bot configured on Web channel
You can follow the following actions in order to modify the qualification details in Live Chat screen;
This feature allows you to create your own custom field and view the data by fetching it either from the variable or external source
In-order to create the custom field, you can follow the following steps;
- Click on 'Add Detail'
- Give 'Title or Name' to the field
- Provide data source for the data to be collected from and reflected in the field
- Click on 'Save' to apply changes
Last modified 10d ago