Labels
With Labels, you will now be able to group the conversations as per the preference, allowing you to filter out the conversations and accessing the same at any given point of time
There are various benefits of using Labels however to list down few;
- Grouping the conversation as per their objective
- Easy access to the historic conversations
- Prevents time consumption from filtering out the conversations
Let's suppose the primary objective of the bot is to generate leads. It does get difficult for the users to identify the potential lead amongst many conversations that the bot is handling on a day to day basis.
In the above screenshot, we can notice that the user has created four labels “Intent to purchase”, “Good Lead”, “Student”, “Debugging needed” allowing the user to group the conversation on the basis of purpose it serves.
There are two ways through which you can access labels in WotNot. They are;
Or you can also access the labels screen from the 'Settings' tab by going into 'Settings -> Live Chat -> Labels'
This screen displays all the details about the labels i.e. the name of the label, conversations tagged to it, created by, along with the date of creation and options to edit and delete the same
You have the ability to perform following actions on labels;
- 1.Create: This functionality allows you to create new labels at any given point of time as per your preference
- 2.Modify: This functionality allows you to modify the existing labels as per your preference
- 3.Delete: This functionality allows you to delete the existing labels once they have served the purpose
There are three ways through which the labels in WotNot can be managed. They are;
Creating labels in WotNot is pretty easy. There are two ways through which you can create the labels, they are;
- 1.Through Live Chat: You can follow the following steps to create the labels using Live Chat screen;
- Click on '+' or '+ Create Label'
- Give name to the label as per your preference
- Click on 'Save' to create the label
You can also click on '+ Create Another' to automatically save the current label and create the new label - 2.Through Settings tab: This is the another area from where you can create labels. You can follow the following steps to create the label using settings tab;
- Go to 'Settings'
- Click on 'Live Chat'
- Click on 'Create Label' on the top right corner
- Give name to the label as per your preference
- Click on 'Save' to create the label
With WotNot, you have the ability to modify the created labels at any given point of time i.e. you can change the name of the labels as per your preference.
There are two ways through which the labels in WotNot can be modified, they are;
- 1.Through Live Chat: You can follow the following steps to modify the created labels in WotNot;
- Go to 'Live Chat'
- Double click on 'Label Name'
- Edit the name of the label
- Hit 'Enter' to save the changes
- 2.Through Settings tab: You can follow the following steps to modify the created labels in WotNot through Settings tab;
- Go to 'Settings'
- Click on 'Live Chat'
- Click on 'Edit' against the label you wish to modify
- Change the name of the label
- Click on 'Update' to save the changes
You have the ability to delete the labels at any given point of time i.e when you feel that the label has served the purpose and that is not being used as much, they can proceed with deleting the same
There are two ways through which you can delete the created labels, they are;
- 1.Through Live Chat: You have the ability to delete the labels through the live chat screen. You can follow the following steps in order to delete the labels;
- Go to 'Live Chat'
- Hover the mouse over the conversation count against the label
- Click on 'Thrash' icon to delete the label
- 2.Through Settings tab: You can follow the following steps to delete the label from the Settings tab;
- Go to 'Settings'
- Click on 'Live Chat'
- Click on 'Remove' against the label that you wish to delete
- Provide the confirmation to delete the label by clicking on 'Delete'
In order to delete multiple labels at once, you can check the boxes assigned to the labels that you would like to delete and click on 'Delete' at the top right corner.
Last modified 10d ago