Copy Chat Transcript

You have the ability to copy the entire chat transcript from the Live Chat screen to either save the conversation offline or publish it in your CRM for logging the details of that chat

How do I copy the Chat Transcript of the Conversation?

To copy the Chat Transcript of the Conversation, you can follow the following steps;
  • Access the 'Live Chat' screen
  • Select the conversation for which the transcript needs to be copied or downloaded
  • Click on 'Page' icon at the top to copy the Chat Transcript
  • Paste the Transcript in Email Body or Word Document as per your preference
The chat transcript will consists of time of the chat along with the messages exchanged between the bot and the visitor