Conversation Status

Highlights the category in which the conversation is currently in

What kind of Conversation Status are there on Live Chat?

There are two types of status in WotNot in which the conversation can be in, they are;
  1. 1.
    Open: A conversation which is currently active and ongoing
  2. 2.
    Closed: A conversation which has already been completed in the plast and closed either by the bot or the agent

In what states can the Conversation be open?

Open conversations can be in any of the following states;
  1. 1.
    You: Conversation where the visitor is speaking either with you or any other agent, who is logged in
  2. 2.
    Assigned: Conversation that are currently undertaken either by the bot or by the agent within that account
  3. 3.
    Unassigned: Displays all those conversations which do not have an owner associated with it