Conversation Status
Highlights the category in which the conversation is currently in
There are two types of status in WotNot in which the conversation can be in, they are;
- 1.Open: A conversation which is currently active and ongoing
- 2.Closed: A conversation which has already been completed in the plast and closed either by the bot or the agent
Open conversations can be in any of the following states;
- 1.You: Conversation where the visitor is speaking either with you or any other agent, who is logged in
- 2.Assigned: Conversation that are currently undertaken either by the bot or by the agent within that account
- 3.Unassigned: Displays all those conversations which do not have an owner associated with it
Last modified 10d ago