Closing ongoing Conversation
Option allows you to close the ongoing conversation if there are no further actions required
With WotNot, you have the ability to close the conversation with the visitor once the resolution to the query is provided by you or the agent as it indicates that there is no further action required and also manage the ongoing chats without creating any further confusion.
You will only be able to close the conversation that are either assigned to you or the agent Any conversation assigned to Bot will automatically close after defined time
To close the conversation, you can follow the following steps;
- Access the conversation assigned to you or the agent
- Click on 'Mark Done' on the top right corner to close the conversation
The option to close the conversation will be greyed out if the conversation is assigned to the bot