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Available on the PREMIUM plan
Agents can now see instant transcriptions of voice messages sent by users — right inside the live chat screen. Record and send a voice message to the visitor. This is useful when a spoken explanation is quicker or more personal than typing. This makes it easier to quickly read, understand, and respond without needing to play the audio every time.

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How it works?

  1. On the live chat screen, below the voice message you will see a “Generate transcript” button
  2. Clicking on it will use an LLM to convert the audio to text
  3. Below it, a expanded message block will show the text
Last modified on October 22, 2026