Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.
By default on the live chat screen, you have the following views:
You - Chats assigned to you.
Assigned - Chats currently in progress.
Unassigned - No agent is assigned to the chat.
Closed - Historically closed chats.
SLA breached - Chats whose SLAs are breached
If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:
On the live chat screen, click ’ + views’
Give the view a name
Define your filter criteria by adding conditions
Click ‘Create view’
NOTE
All views are static and are not refreshed in real time.
To see the updated chats, refresh the page.
Views created are accessible to all users.
Last modified on October 22, 2026
Was this page helpful?
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"WotNot","description":"Official WotNot documentation. WotNot is a no-code platform for automating customer conversations with AI Agents on Websites, WhatsApp, Instagram, Email, Mobile apps, and Voice.","colors":{"primary":"#141414","light":"#D4D4D4","dark":"#141414"},"logo":{"light":"https://mintcdn.com/wotnot/o37K8lyT2Z_o0x92/images/fullblack.svg?fit=max\u0026auto=format\u0026n=o37K8lyT2Z_o0x92\u0026q=85\u0026s=4dfa08701dcc20afca4595cbfb547804","dark":"https://mintcdn.com/wotnot/o37K8lyT2Z_o0x92/images/fullwhite.svg?fit=max\u0026auto=format\u0026n=o37K8lyT2Z_o0x92\u0026q=85\u0026s=3bfcd2981bfc3a8eab403f5f4d527244","href":"https://wotnot.io"},"favicon":{"light":"https://mintcdn.com/wotnot/o37K8lyT2Z_o0x92/images/icon.svg?fit=max\u0026auto=format\u0026n=o37K8lyT2Z_o0x92\u0026q=85\u0026s=5e8a7f6f7b7d15e3af99771027edba5d","dark":"https://mintcdn.com/wotnot/o37K8lyT2Z_o0x92/images/icon.svg?fit=max\u0026auto=format\u0026n=o37K8lyT2Z_o0x92\u0026q=85\u0026s=5e8a7f6f7b7d15e3af99771027edba5d"},"navbar":{"links":[{"href":"mailto:support@wotnot.io","label":"Support"}],"primary":{"type":"button","label":"Dashboard","href":"https://app.wotnot.io"}},"footer":{"socials":{"x":"https://x.com/wotnot_io","linkedin":"https://www.linkedin.com/company/wotnot-io","youtube":"https://www.youtube.com/c/WotNot-io","website":"https://wotnot.io"}},"fonts":{"family":"Inter"},"integrations":{"posthog":{"apiKey":"phc_qpdLU97h6kaY5SAAvjZi9FeFyrnSX3twYoaFQQoptzdF","apiHost":"https://analytics.wotnot.io","sessionRecording":false}},"metadata":{"timestamp":true},"styling":{"latex":false},"navigation":{"global":{"anchors":[{"anchor":"Changelog","icon":"book-open-cover","href":"https://product.wotnot.io/docs"},{"anchor":"Chatbot Tutorials","icon":"youtube","href":"https://www.youtube.com/playlist?list=PLGWj1ASfMDAE"},{"anchor":"Platform Tutorial","icon":"newspaper","href":"https://www.youtube.com/playlist?list=PLkWf3r2dTB-LeKqNZZgoJG_FTNYMUqnMw"}]},"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"wotnot","hasAudioNarration":false,"actualSubdomain":"wotnot","customDomains":["help.wotnot.io"],"gitSource":{"type":"github","owner":"hardikmakadia1001","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6adf184f9fac823faefcf6a2","collectionId":"a89bcdcf-1604-45f3-ae29-2c077df27773","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6adf184f9fac823faefcf6a2"},"feedback":{"thumbs":true},"entitlements":{},"buildId":"6aede8fe27d3b48d167b52a8","clientVersion":"0.0.4074","searchFilterCounts":[{"language":"default","tag":"Documentation","count":95},{"language":"default","tag":"Build","count":58},{"language":"default","tag":"Action blocks","count":36},{"language":"default","tag":"API Reference","count":25},{"language":"default","tag":"Whitelabel","count":22},{"language":"default","tag":"Integrations","count":20},{"language":"default","tag":"Deploy","count":15},{"language":"default","tag":"Setting Up","count":15},{"language":"default","tag":"Channels","count":14},{"language":"default","tag":"Account management","count":11}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"operate/live-chat/creating-view","slug":"/operate/live-chat/creating-view","pageMetadata":{"title":"Creating Views","description":"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.","href":"/operate/live-chat/creating-view"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={li:`li`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Card,Frame,OptimizedImage}=_components;if(!Card)_missingMdxReference(`Card`,true);if(!Frame)_missingMdxReference(`Frame`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`By default on the live chat screen, you have the following views:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`You`}),` - Chats assigned to you.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Assigned`}),` - Chats currently in progress.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Unassigned`}),` - No agent is assigned to the chat.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Closed`}),` - Historically closed chats.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`SLA breached`}),` - Chats whose SLAs are breached`]}),`\n`]}),`\n`,_jsx(_components.p,{children:`If you want to create your own view based on your criteria, to keep track of certain chats follow these steps:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`On the live chat screen, click ’ + views’`}),`\n`,_jsx(_components.li,{children:`Give the view a name`}),`\n`,_jsx(_components.li,{children:`Define your filter criteria by adding conditions`}),`\n`,_jsx(_components.li,{children:`Click ‘Create view’`}),`\n`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=4496c70a2ffe728415800f7d9d502719`,alt:`Screenshot 2026 08 25 205330`,\"data-og-width\":`1389`,width:`1389`,\"data-og-height\":`686`,height:`686`,\"data-path\":`images/Screenshot-2026-08-25-205330.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=280\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=6174f735552eee2a1f042f619a9ca1d1 280w, https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=560\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=efe4ffc762adc3eb6394e60630605ef2 560w, https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=840\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=614e8ab7cb81f5ceb0e28189d473d276 840w, https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=1100\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=4e25145fa12299e90615f640b6e9d894 1100w, https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=1650\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=684b41d9ed7466a7ccc38a426e9d4c9d 1650w, https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205330.png?w=2500\u0026fit=max\u0026auto=format\u0026n=79SKP2TEnpNsM0nK\u0026q=85\u0026s=2d394ba881dde59c5d9e35e440a305f0 2500w`})}),`\n`,_jsx(Card,{title:`NOTE`,type:`note`,horizontal:true,children:_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`All views are static and are not refreshed in real time.`}),`\n`,_jsx(_components.li,{children:`To see the updated chats, refresh the page.`}),`\n`,_jsx(_components.li,{children:`Views created are accessible to all users.`}),`\n`]})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Creating Views","description":"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.","href":"/operate/live-chat/creating-view"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"subdomain":"wotnot","siteName":"WotNot","title":"Creating Views - WotNot","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-10-22T12:07:36.354Z","gitLastModified":"2026-10-22T12:06:52.000Z","originalFileLocation":"operate/live-chat/creating-view.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\">\u003cmeta data-mint-head name=\"application-name\" content=\"WotNot\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Creating Views - WotNot\">\u003cmeta data-mint-head property=\"og:description\" content=\"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"WotNot\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://help.wotnot.io/operate/live-chat/creating-view\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://wotnot.mintlify.site/_mintlify/api/og/v2?division=Live+Chat\u0026amp;title=Creating+Views\u0026amp;description=Saved+views+let+you+define+filters+on+Live+Chat+and+save+them%2C+so+you+can+quickly+pull+up+the+chats+you+care+about+without+setting+the+filters+again+each+time.\u0026amp;theme=d9717b5e43a8114c1f6e4db6\u0026amp;signature=6abcfcee93feb5207a55d004306ce7564507d795896d205734780ad5b1670d31\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Creating Views - WotNot\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://wotnot.mintlify.site/_mintlify/api/og/v2?division=Live+Chat\u0026amp;title=Creating+Views\u0026amp;description=Saved+views+let+you+define+filters+on+Live+Chat+and+save+them%2C+so+you+can+quickly+pull+up+the+chats+you+care+about+without+setting+the+filters+again+each+time.\u0026amp;theme=d9717b5e43a8114c1f6e4db6\u0026amp;signature=6abcfcee93feb5207a55d004306ce7564507d795896d205734780ad5b1670d31\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/wotnot/8-BMyhs8AwEwoRlA/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"WotNot\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#141414\">\u003clink data-mint-head rel=\"canonical\" href=\"https://help.wotnot.io/operate/live-chat/creating-view\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/operate/live-chat/creating-view.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://help.wotnot.io/#organization\",\"name\":\"WotNot\",\"url\":\"https://help.wotnot.io\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/wotnot/o37K8lyT2Z_o0x92/images/fullblack.svg?fit=max\u0026auto=format\u0026n=o37K8lyT2Z_o0x92\u0026q=85\u0026s=4dfa08701dcc20afca4595cbfb547804\"}},{\"@type\":\"WebSite\",\"@id\":\"https://help.wotnot.io#website\",\"name\":\"WotNot\",\"url\":\"https://help.wotnot.io\",\"publisher\":{\"@id\":\"https://help.wotnot.io/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://help.wotnot.io/operate/live-chat/creating-view#webpage\",\"url\":\"https://help.wotnot.io/operate/live-chat/creating-view\",\"name\":\"Creating Views\",\"description\":\"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\",\"dateModified\":\"2026-10-22T12:06:52.000Z\",\"isPartOf\":{\"@id\":\"https://help.wotnot.io#website\"},\"breadcrumb\":{\"@id\":\"https://help.wotnot.io/operate/live-chat/creating-view#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://help.wotnot.io/operate/live-chat/creating-view#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Operate\",\"item\":\"https://help.wotnot.io/operate\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Live Chat\",\"item\":\"https://help.wotnot.io/operate/live-chat/overview\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Creating Views\",\"item\":\"https://help.wotnot.io/operate/live-chat/creating-view\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://help.wotnot.io/operate/live-chat/creating-view#article\",\"headline\":\"Creating Views\",\"name\":\"Creating Views\",\"description\":\"Saved views let you define filters on Live Chat and save them, so you can quickly pull up the chats you care about without setting the filters again each time.\",\"url\":\"https://help.wotnot.io/operate/live-chat/creating-view\",\"mainEntityOfPage\":{\"@id\":\"https://help.wotnot.io/operate/live-chat/creating-view#webpage\"},\"dateModified\":\"2026-10-22T12:06:52.000Z\",\"publisher\":{\"@id\":\"https://help.wotnot.io/#organization\"},\"isPartOf\":{\"@id\":\"https://help.wotnot.io#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"WotNot\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"WotNot","nav":{"global":{"anchors":[{"anchor":"Changelog","icon":"book-open-cover","href":"https://product.wotnot.io/docs"},{"anchor":"Chatbot Tutorials","icon":"youtube","href":"https://www.youtube.com/playlist?list=PLGWj1ASfMDAE"},{"anchor":"Platform Tutorial","icon":"newspaper","href":"https://www.youtube.com/playlist?list=PLkWf3r2dTB-LeKqNZZgoJG_FTNYMUqnMw"}]},"tabs":[{"tab":"Documentation","groups":[{"group":"Getting started","pages":[{"title":"Welcome to WotNot","href":"/getting-started/welcome"},{"title":"Building your first chatbot","href":"/getting-started/building-chatbot"},{"title":"Build your first AI Agent","href":"/getting-started/building-ai-agent"}]},{"group":"Build","pages":[{"title":"Bot Builder","href":"/build/bot-builder"},{"group":"Action blocks","pages":[{"title":"Trigger","href":"/build/blocks/trigger"},{"title":"Send Message","href":"/build/blocks/send-message"},{"title":"Image gallery","href":"/build/blocks/image-gallery"},{"title":"Collect Input","href":"/build/blocks/collect-input"},{"title":"Collect File","href":"/build/blocks/collect-file"},{"title":"Collect Location","href":"/build/blocks/collect-location"},{"title":"WhatsApp Flow","href":"/build/blocks/whatsapp-flow"},{"title":"Reply Buttons","href":"/build/blocks/reply-buttons"},{"title":"Catalogue","href":"/build/blocks/catalogue"},{"title":"Buttons","href":"/build/blocks/buttons"},{"title":"Options","href":"/build/blocks/options"},{"title":"Form","href":"/build/blocks/form"},{"title":"List","href":"/build/blocks/list"},{"title":"Carousel","href":"/build/blocks/carousel"},{"title":"Carousel","href":"/build/blocks/carousel"},{"title":"Slider","href":"/build/blocks/slider"},{"title":"Calendar","href":"/build/blocks/calendar"},{"title":"Condition","href":"/build/blocks/condition"},{"title":"Jump","href":"/build/blocks/jump"},{"title":"Delay","href":"/build/blocks/delay"},{"title":"Javascript","href":"/build/blocks/javascript"},{"title":"Webhook","href":"/build/blocks/webhook"},{"title":"Talk to human","href":"/build/blocks/talk-to-human"},{"title":"Send an email","href":"/build/blocks/send-an-email"},{"title":"AI Agent","href":"/build/blocks/ai-agent"},{"title":"Answer AI","href":"/build/blocks/answer-ai"},{"title":"Answer AI","href":"/build/blocks/answer-ai"},{"title":"Set AI","href":"/build/blocks/set-ai"},{"title":"Set Variable","href":"/build/blocks/set-variable"},{"title":"Flow","href":"/build/blocks/flow"},{"title":"Dynamic data ","href":"/build/blocks/dynamic-data"},{"title":"Codeblock","href":"/build/blocks/codeblock"},{"title":"Send SMS","href":"/build/blocks/send-sms"},{"title":"Send MMS","href":"/build/blocks/send-mms"},{"title":"Send Email","href":"/build/blocks/send-email"},{"title":"Send WhatsApp","href":"/build/blocks/send-whatsapp"},{"title":"Send Status","href":"/build/blocks/send-status"},{"title":"Send Template","href":"/build/blocks/send-template"}]},{"title":"Knowledge base","href":"/build/knowledge-base"},{"title":"Prompts","href":"/build/prompts"},{"title":"Functions","href":"/build/functions"},{"group":"Campaigns","pages":[{"title":"Outbound Campaign - One off","href":"/campaigns/one-off"},{"title":"Outbound Campaign - Ongoing","href":"/campaigns/ongoing"}]},{"group":"Data","pages":[{"title":"Variables","href":"/data/variables"},{"title":"Contacts","href":"/data/contacts"}]},{"group":"Integrations","pages":[{"title":"HTTP request/API","href":"/build/integrations/http-request-api"},{"title":"Zapier","href":"/build/integrations/zapier"},{"title":"Salesforce","href":"/build/integrations/salesforce"},{"title":"HubSpot ","href":"/build/integrations/hubspot"},{"title":"Zoho CRM","href":"/build/integrations/zoho-crm"},{"title":"Airtable","href":"/build/integrations/airtable"},{"title":"Slack","href":"/build/integrations/slack"},{"title":"Outlook Calendar","href":"/build/integrations/outlook-calendar"},{"title":"Google Calendar","href":"/build/integrations/google-calendar"},{"title":"Google Sheets","href":"/build/integrations/google-sheets"},{"title":"Google Analytics","href":"/build/integrations/google-analytics"},{"title":"Calendly","href":"/build/integrations/calendly"},{"title":"Zendesk","href":"/build/integrations/zendesk"},{"title":"Freshdesk","href":"/build/integrations/freshdesk"}]}]},{"group":"Operate","pages":[{"title":"Operate","href":"/operate"},{"group":"Live Chat","pages":[{"title":"Live Chat","description":"An inbox is where you can see and manage chats between your agents/chatbots.","href":"/operate/live-chat/overview"},{"title":"Creating Views","href":"/operate/live-chat/creating-view"},{"title":"Adding Labels","description":"Labels are used to tag chats for better remembrance.","href":"/operate/live-chat/adding-labels"},{"title":"Saved Replies","href":"/operate/live-chat/saved-replies"},{"title":"Voice Transcripts","href":"/operate/live-chat/voice-transcripts"},{"title":"Chat assignment log ","href":"/operate/live-chat/chat-assignment-log"},{"title":"Live Chat Settings","href":"/operate/live-chat/settings"}]},{"title":"Custom Answers","href":"/operate/custom-answers"},{"title":"Automations","href":"/operate/automations"}]},{"group":"Deploy","pages":[{"title":"Testing","href":"/deploy/testing"},{"group":"Channels","pages":[{"title":"Channels","href":"/deploy/channels"},{"title":"Web","href":"/deploy/channels/web"},{"group":"WhatsApp","pages":[{"title":"WhatsApp","href":"/deploy/channels/whatsapp"},{"title":"WhatsApp Template","href":"/deploy/channels/whatsapp/templates"},{"title":"Messaging Limits and Quality Rating \u0026 cost","href":"/deploy/channels/whatsapp/messaging-quality-rating-cost"},{"title":"Green Tick (Official Business Account)","href":"/deploy/channels/whatsapp/green-tick"}]},{"title":"Instagram","href":"/deploy/channels/instagram"},{"title":"Facebook Messenger","href":"/deploy/channels/facebook"},{"title":"Email","href":"/deploy/channels/email"},{"title":"Mobile App","href":"/deploy/channels/mobile-app"},{"title":"Voice","href":"/deploy/channels/voice"},{"title":"SMS","href":"/deploy/channels/sms"},{"title":"API","href":"/deploy/channels/api"},{"title":"Chat Widget","href":"/deploy/channels/chat-widget"}]}]},{"group":"Reports","pages":[{"title":"Reports overview","href":"/reports/overview"},{"title":"Chatbot Report","href":"/reports/chatbot"},{"title":"AI Report","href":"/reports/ai-report"},{"title":"Human Agent Report","href":"/reports/human-agent"},{"title":"Ticketing Report","href":"/reports/ticketing"},{"title":"Outbound Report","href":"/reports/campaigns"},{"title":"Link Analytics","href":"/reports/link-analytics"}]},{"group":"Account","pages":[{"title":"Billing","href":"/account/billing"},{"title":"User Management","href":"/account/user-management"},{"title":"Account Settings","href":"/account/settings"}]}]},{"tab":"API Reference","pages":[{"title":"API Reference","href":"/api-reference/overview"}]},{"tab":"Whitelabel","pages":[{"title":"Whitelabel","href":"/whitelabel/setting-up/help-center"}]},{"tab":"Help \u0026 Support","pages":[{"title":"Help \u0026 Support","href":"/creating-a-ticket"}]}]},"basePath":"","title":"Creating Views - WotNot","buildId":"dpl_BLQvU86QFwq3AhPofSTw6q8dGWKm","deploymentId":"dpl_BLQvU86QFwq3AhPofSTw6q8dGWKm","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-CK6QbnxT.js","DynamicMarkdown-BKiHAm_d.js","zoom-image-lightbox-CLQdF-Ar.js","lightbox-handle-r17bVUz3.js"]}
