# Chat assignment log

When a chat is routed to a human agent, it follows the assignment rules defined in the “[Talk to Human](/build/action-blocks/talk-to-human.md)” block. These rules distribute chats in a round-robin manner across available agents.

To improve transparency, the Chat Assignment Log lets you see *why* a chat was assigned to a particular agent. This helps resolve concerns such as: *“The agent was online and available, so why wasn’t the chat assigned to them?”*

## How it works

* On the Live Chat page, click *View Log* to open the assignment snapshot.

<figure><img src="/files/CZZIlSFwxtE1JJ6iMmZD" alt=""><figcaption></figcaption></figure>

* The log captures the exact conditions at the time of assignment.
* For each rule, you’ll see:
  * The status of every agent (available, offline, away, etc.)
  * The number of chats each agent was already handling

With this context, admins can clearly understand how the system made its assignment decision.

<figure><img src="/files/gacngcbMDpr5bdxPqU69" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.