# Chat assignment log

When a chat is routed to a human agent, it follows the assignment rules defined in the “[Talk to Human](https://help.wotnot.io/build/action-blocks/talk-to-human)” block. These rules distribute chats in a round-robin manner across available agents.

To improve transparency, the Chat Assignment Log lets you see *why* a chat was assigned to a particular agent. This helps resolve concerns such as: *“The agent was online and available, so why wasn’t the chat assigned to them?”*

## How it works

* On the Live Chat page, click *View Log* to open the assignment snapshot.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2F69BEXw8lPPMTVFpWdums%2FCleanShot%202025-09-22%20at%2016.51.37.png?alt=media&#x26;token=0136391a-254a-4497-842e-8d299590dfe0" alt=""><figcaption></figcaption></figure>

* The log captures the exact conditions at the time of assignment.
* For each rule, you’ll see:
  * The status of every agent (available, offline, away, etc.)
  * The number of chats each agent was already handling

With this context, admins can clearly understand how the system made its assignment decision.

<figure><img src="https://360969599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsrMxU8nO3RjusUiYuXBB%2Fuploads%2FmmpH5ksHJvAEOO2DhtTs%2FCleanShot%202025-09-22%20at%2016.51.19.png?alt=media&#x26;token=cce3cd73-0e86-49e1-8758-2e68a187f9c3" alt=""><figcaption></figcaption></figure>