> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor.md).

# Improving agents

- [Live chat](https://help.wotnot.io/monitor/live-chat.md)
- [Chat assignment log](https://help.wotnot.io/monitor/live-chat/chat-assignment-log.md)
- [Adding labels](https://help.wotnot.io/monitor/live-chat/adding-labels.md)
- [Creating views](https://help.wotnot.io/monitor/live-chat/creating-views.md)
- [Saved replies](https://help.wotnot.io/monitor/live-chat/saved-replies.md)
- [Voice transcripts](https://help.wotnot.io/monitor/live-chat/voice-transcripts.md)
- [Settings](https://help.wotnot.io/monitor/live-chat/settings.md): Customize the live chat settings for your WotNot account.
- [Custom answers](https://help.wotnot.io/monitor/custom-answers.md): Override AI generated responses with custom answers defined by you.
- [Reporting](https://help.wotnot.io/monitor/reporting.md)
- [Chatbot Report](https://help.wotnot.io/monitor/reporting/chatbot-report.md): Shows the performance of chatbots.
- [AI Report](https://help.wotnot.io/monitor/reporting/ai-report.md): Performance of your AI agents
- [Teammate Report](https://help.wotnot.io/monitor/reporting/teammate-report.md): Performance of human agents involved in conversations with users.
- [Outbound Report](https://help.wotnot.io/monitor/reporting/outbound-report.md): Showcases the performance of outbound messaging campaigns.
- [Link analytics](https://help.wotnot.io/monitor/reporting/link-analytics.md)
- [Weekly email report](https://help.wotnot.io/monitor/reporting/weekly-email-report.md)
- [Dril-in into metrics](https://help.wotnot.io/monitor/reporting/dril-in-into-metrics.md)
- [Contacts](https://help.wotnot.io/monitor/contacts.md): Unique users who have provided their contact information during a chat.
- [Deleting contacts](https://help.wotnot.io/monitor/contacts/deleting-contacts.md)
- [Scheduling a Contact Report](https://help.wotnot.io/monitor/contacts/scheduling-a-contact-report.md)
- [Exporting a Contact List](https://help.wotnot.io/monitor/contacts/exporting-a-contact-list.md): Steps to export the contact list from WotNot.
- [Blocking contacts](https://help.wotnot.io/monitor/contacts/blocking-contacts.md)
- [CSAT](https://help.wotnot.io/monitor/csat.md)