> For the complete documentation index, see [llms.txt](https://help.wotnot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.wotnot.io/monitor/live-chat/voice-transcripts.md).

# Voice transcripts

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Available on the **PREMIUM** plan
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Agents can now see instant transcriptions of voice messages sent by users — right inside the live chat screen.

This makes it easier to quickly read, understand, and respond without needing to play the audio every time.

## How it works?

1. On the live chat screen, below the voice message you will see a "Generate transcript" button
2. Clicking on it will use an LLM to convert the audio to text
3. Below it, a expanded message block will show the text

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