# Voice transcripts

{% hint style="info" %}
Available on the **PREMIUM** plan
{% endhint %}

Agents can now see instant transcriptions of voice messages sent by users — right inside the live chat screen.

This makes it easier to quickly read, understand, and respond without needing to play the audio every time.

## How it works?

1. On the live chat screen, below the voice message you will see a "Generate transcript" button
2. Clicking on it will use an LLM to convert the audio to text
3. Below it, a expanded message block will show the text

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.wotnot.io/monitor/live-chat/voice-transcripts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.