Enabling the events, will give you access to define your webhook endpoint which would receive all the subscribed events. Doing this let’s you send automated emails to nurture the users that signup on your whitelabel.

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List of events offered

Event	Description
User	When a user updates their details from the Customer Portal, such as their name or profile photo.
Integration	When a user adds or removes an integration from their account.
Channel Configuration	When a user adds, updates, or deletes a channel configuration in their account.
Feature	When a feature is added, removed, or updated for an account from the Admin Portal.
Conversation	When the conversation limit reaches 100% utilization on an account.
Teammates	When a user adds or removes teammates from their account.
Bot	When a user creates, updates, or deletes a bot from their account.
Subscription	When a user purchases, upgrades, or downgrades a plan on their account.
Account	When a new account is created or an existing account is updated from the Customer Portal or Admin Portal.

Last modified on October 21, 2026