Feature list

Below are the features available for admins to configure on the admin portal:

Feature	Description
Bot limit	Max bots allowed in an account
Extra chat	If enabled, allows the account to go beyond the max chat limit.If disabled, stops the bot after max chat limit is hit
Conversations	Total chats the bot will automate. A chat started when the user sends a message to the bot, and the chat ends when the user reaches the end of the chat flow, closes their website tab or the session times out
Users	Total users to access the account
Ticket	Manage tickets from this interface

Feature	Description
Airtable	Integration with Airtable
Google Dialogflow	Integration with Google dialogflow
Freshdesk	Integration with Freshdesk
Google Calendar	Integration with Google Calendar
HubSpot	Integration with HubSpot
Outlook Calender	Integration with Outlook Calendar
Salesforce	Integration with Salesforce
Slack	Integration with Slack
Webhook	Listen to events from WotNot
Zoho CRM	Integration with Zoho CRM
Calendly	Integration with Calendly
Dynamic data	Dynamically render buttons, lists etc
Google Analytics	Integration with Google Analytics
Google Sheets	Integration with Google Sheets
Talk to human	Transfer the chat to a human agent
HTTP request	Invoke the webhook of a third-party app
HTTP request (Streaming)	Invoke the webhook of a third-party app with streaming response
Zapier	Integration with Zapier
Set Variable	Assigns a value to a variable.
Whatsapp catalog	display a list of products to users
Zendesk	Integration with Zendesk

Integrations will only be available if opted for.

Feature	Description
Custom CSS	Customize the look and feel of the chat widget
Fire Javascripts	Execute javascript functions in the flow
Remove branding	Removes the ‘powered by’ config option
Button behaviour	Allows you to configure how buttons should behave on the web. Clickable - After selecting a button, you can click it again. View only - After selecting a button, the list is visible but not clickable
Voice Mode	Use AI in voice for Speech to Text model & Text to Speech model

Feature	Description
Anonymize Facebook visitor	Avoids fetching PII from Facebook
Data injection	Inject data to your chatbot
Events	Listen to events occuring on WotNot
Audit logs	Shows login, availability, max chat threshold events for all users
Enrich IP information	Uses the users IP to fetch city, country, state and zipcode
Link tracking	Enables the feature to track link clicks
Outbound	Enables the outbound bots functionality. Max outbound messages - Total messages that can be sent. Max outbound contacts per request - Max limit on contact upload
Disable Domain Restriction	Allows the chat widget to be accessed from any domain
Data Retention	For how long store chat logs
Live translation	Translate chats in Live chat
SSO	Sign in with SSO (Single sign-on)

Feature	Description
Email	Email channel available for outbound only
SMS	SMS channel
WhatsApp	WhatsApp channel
Facebook	Facebook channel
Web	Web page
API	API channel
Instagram	Instagram channel
Voice	Voice Channel

Feature	Description
Custom answer	Ability to prioritize your answer above AI
AI studio	Enables the AI studio feature
Knowledge bases	Total KBs allowed to be created
Data sources	Max data sources allowed in a KB
Function call	Ability to create functions
Retrain AI Model	Ability to retrain a data source at a specified time interval
Generate voice transcript	Ability to Generate voice transcript
ReWrite Answer	Ability to Rewrite answer
Generate Answer	Ability to Generate answer
Analyze Sentiments	AI-detected sentiment of user messages, indicating whether conversations are generally positive, neutral, or negative. Data is updated every 24-hours
Analyze Topics	AI-generated categorization of user queries into common topics, helping you understand what users are asking most about. Data is updated every 24-hours