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Available on the PREMIUM plan and above.
Since it is important to track the link clicks when running a campaign to have insights about webpage visits and to identify the success of your campaign. WotNot uses the third-party tool Short.io to shorten all the URLs in the conversational flow for tracking.

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How it works

The process that WotNot follows to track the links is the 3 step process.
  1. On click of ‘Deploy’ button, our API is called and it checks for all the action blocks where the ‘Link Tracking’ is enabled by you.
  2. Once all the URLs that are to be tracked are identified, the same are sent to Short.io for shortening.
  3. Short.io then reverts it back with the short URLs that will be visible to the visitors and on click of which the original URL will open up.
In case of the inbound bot, the short URL generated will be generic however unique for each visitor In the case of the outbound bot, we generate separate requests for each recipient of the campaign. For instance, if there are 5 URLs that need to be sent to 100 recipients, a total of 500 URLs will be generated.

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How does the URL look like?

Here is the snippet of how URLs will look like;
When a short URL is clicked, this is how the URL is expanded:
The following parameters are appended to the URL;
  • Wotbid: Identifies the bot ID of the bot from which the dialogue or URL is executed
  • Wotcid: Identifies the channel from which the dialog or URL is sent
    • ‘wotcid = 1’ Indicates Web channel
    • ‘wotcid = 3’ Indicates WhatsApp channel
    • ‘wotcid = 4’ Indicates Facebook channel
    • ‘wotcid = 5’ Indicates SMS channel
  • Wotvid: Indicates visitor ID at WotNot level (Every visitor speaking with WotNot’s chatbot is given a unique ID)
  • Wotvkey: Indicates visitor key at WotNot level
  • Wotreid: Indicates recipient ID, this helps us identify who was the actual recipient that opened/clicked the link.

NOTE

  • In case the channel is WhatsApp or SMS, the recipient ID will be the phone number of the recipient
  • In case the channel is Facebook, the recipient ID will be unique Facebook ID generated by the Facebook
  • Incase the channel is Web, the recipient ID will be same as the visitor key generated at WotNot level
  • If the channel is WhatsApp or SMS, the entire phone number along with country code will be visible in the URL when expanded from the Short URL
Last modified on October 7, 2026