> ## Documentation Index
> Fetch the complete documentation index at: https://help.wotnot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Chat Settings

> Customize the live chat settings for your WotNot account.

You customize the live chat experience of your chatbot from the live chat settings page.

Goto **Settings > Live Chat settings.**

![Screenshot 2026 08 25 173335](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/Screenshot-2026-08-25-173335.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=9eea2ecd10223b3eac599ce664fb9b72)

# **Human handover**

Configurations offered for human handover are:

![Screenshot 2026 08 25 174153](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/Screenshot-2026-08-25-174153.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=6048295b8b4a1012c8dc331fe682ca52)

# **Conversational management**

**Max chats per agent** — Limits how many chats can be assigned to an agent.

**Session duration** — The duration for which a chat can remain active. Chats will automatically close after this duration of inactivity.

![Screenshot 2026 08 25 174459](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/Screenshot-2026-08-25-174459.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=85ff530a5e03487fc0f347d326254ab6)

> [card] LIMITATION
>
> Max chats per Agent **≤ 99**
>
> Auto Close Inactive Chats **≤ 1440 minutes (24 Hours)**

# **SLA (Service level agreement)**

To ensure timely responses offered to visitors for their messages, you can enable an SLA timer.

Enabling this will immediately show the time left for the agent to respond back to the visitor's query.

Also, if the agent does not send a reply within the specified SLA time, it will be recorded in the Agent analytics page.

![Screenshot 2026 08 25 174652](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/Screenshot-2026-08-25-174652.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=8aab03e8fb44cb3276aaaba418658900)

# AI Assistance (Generate Response)

Enables your agents to generate responses using AI referring to a "Knowledge base" of data sources like your help docs, SOPs etc.

[Learn creating a knowledge base](https://help.wotnot.io/build/knowledge-base.md)

### **Train AI from specific agent chats**

When enabled, let's you choose the agents whose manual interactions will also be added to the selected knowledge base on an ongoing basis.

This helps the co-pilot in generating better responses.

# Live translation

When enabled, and if the user is chatting in a foreign language other than the user's selected language on the WotNot platform, it will display a prompt to translate all incoming and outgoing messages to that user.

> [!NOTE]
>
> This functionality is powered by Microsoft Azure Translator service and supports 100 languages. [Learn more](https://azure.microsoft.com/en-us/products/ai-services/ai-translator)

### **Ongoing language translation on live chat**

Once "Start translation" is chosen, all incoming user messages will be displayed in the user selected language.

![Screenshot 2026 08 25 205952](https://mintcdn.com/wotnot/79SKP2TEnpNsM0nK/images/Screenshot-2026-08-25-205952.png?fit=max\&auto=format\&n=79SKP2TEnpNsM0nK\&q=85\&s=b1e28af96d0257a95393a73ccc20dfad)

### **Translation at chat widget**

All messages sent by the agent to the user are also translated in the language the user is interacting in.

The user also sees a "Shows original" to display the actual text the agent sent.

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-518.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=c98ace610e4c6a74f76d932a8948efd6)

# **Operational hours**

The "Talk to human" blocks will only transfer chats to humans during the mentioned time slots here.

If a chat transfer occurs beyond the operational hours, the chats will move in the failure flow.

> [!NOTE]
>
> Make sure to double check your account timezone.

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-519.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=043d4166e56a8dbf396d1aa43c65036d)

# **Holidays**

SLAs will not be applied on these days.

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-520.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=cd5f833e9d906287b66400b3b30cd60a)

> [!NOTE]
>
> You can also mark holidays as **recurring** that occur every year.

![Image](https://mintcdn.com/wotnot/rF4EZt89f2IBfLLk/images/image-521.png?fit=max\&auto=format\&n=rF4EZt89f2IBfLLk\&q=85\&s=5d2f0400846247b8f2dbc136473dd5d6)


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